Robotics Field Service Engineer Jobs

Formic

Location:
United States, Madison

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 120000.00 USD / Year

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Job Description:

The Robotics Field Service Engineer (FSE) plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You’ll work hands-on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments.

Job Responsibility:

Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues
Provide on-site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions
Build trusted, professional relationships with plant managers, operators, and technicians
Document and escalate feedback from the field to internal stakeholders
Support site onboarding by identifying key champions and mapping decision-makers
Represent Formic’s mission and values while on-site
Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
Train and mentor junior field technicians as needed
Continuously improve technical knowledge
Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
Contribute to internal documentation, shared playbooks, and field service SOPs

Requirements:

3+ years of hands-on field service experience working on robotic or automation equipment
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with local area travel up to 80%
Overnight travel up to 50%
Clear communicator across email, phone, and on-site conversations—able to write effective service reports

Nice to have:

Experience with some 6-axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
Familiarity with robot palletizing, case packing, pick-and-place, and conveyor systems
Background in high-speed manufacturing (food, beverage, packaging, CPG)
Comfort operating in customer-facing or account-support roles
Bilingual (English/Spanish) a strong plus

What we offer:

Equity in Formic
99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability
Employee Assistance Program (EAP)
Paid Parental Leave
Company-sponsored 401(k)
Home Office Stipend
Monthly Cell-Phone Reimbursement
Flexible Time-Off
Paid Company Holidays
Mileage reimbursement for travel in your personal vehicle
Travel and meal expenses covered for overnight travel

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Robotics Field Service Engineer