Robotics Field Service Engineer Job at Formic (Chicago)

Field Service Engineer

Our client is the world’s leading provider of digital printing solutions. Since ...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Strong electromechanical knowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipment
Ability to logically troubleshoot complex systems (mechanical, electrical, software)
Familiarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficial
Understanding of networking fundamentals (TCP/IP, connectivity troubleshooting)
Experience in technical service, field engineering, or installation within industrial equipment or digital printing environments
Proven customer-facing experience with the ability to train operators and explain technical concepts clearly
Experience creating service documentation or providing structured technical training is a plus
Outstanding customer service, presentation, and training abilities
Highly independent, proactive, and solution-oriented
Organized and efficient in managing multiple cases and priorities

Job Responsibility

Lead on-site installation of industrial devices at customer facilities across Europe
Deliver high-quality operator and maintenance training to enable customer self-service
Act as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshooting
Maintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learnings
Produce technical guides, videos, and step-by-step service materials for the global knowledge base
Collaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalate complex issues and contribute to product improvements
Partner with Sales, Application Specialists, and other internal teams to ensure aligned communication and high customer satisfaction
Attend industry events and support demonstrations when needed
Stay current on new procedures, components, and updates related to the product line
Perform additional duties that support the successful rollout of this new industrial product category

What we offer

Competitive salary + Bonus based on performance
Hybrid model from Barcelona
Permanent contract
Flexible working hours
Ticket restaurant
Private health insurance
Opportunity to start a new business unit and grow within

Fulltime

Field Service Engineer- Robotics

Location

Canada , Toronto

Salary:

Not provided

Advanced Technology Search Group

Expiration Date

Until further notice

Requirements

3-5 of industry experience - robotics, mechatronic devices, medical devices, assembly and manufacturing - specifically in the medical equipment sector
Self-motivated with a strong work ethic and ability to operate independently in the field
Valid G-class driver's license and passport, with the ability to travel freely between Canada and the U.S.
Willing and able to travel frequently to clinical sites across North America, sometimes on short notice
Ability to read and interpret mechanical drawings, electrical schematics, or system wiring diagrams
Solid understanding of workplace safety standards, particularly when working with powered equipment and medical devices
Hands-on experience with mechatronic systems, including software updates, firmware flashing, serial interfaces and basic command-line tools
Strong analytical and troubleshooting skills with a demonstrated ability to diagnose complex, system-level issues
Comfortable communicating with healthcare staff, engineers, and internal stakeholders in both technical and non-technical contexts
Proficient with documentation and reporting using Microsoft Office, Google Docs, and Google Sheets

Job Responsibility

Travel to hospital and partner sites to perform advanced preventative and corrective maintenance on robotic systems
Assemble and iterate prototype units, providing feedback on design, function, and manufacturability
Operate robotic devices during clinical demos and trials, supporting customer training and evaluations
Troubleshoot and resolve complex mechanical, electrical, and software issues in the field
Determines parts, supplies or tools needed to complete service requests
Execute and track product validation plans, documenting field test results to support regulatory compliance
Submit detailed service reports and communicate field insights to engineering and product teams
Mentor junior technicians and contribute to service procedures, training materials, and process improvements

Fulltime

Robotics Field Service Engineer

The Robotics Field Service Engineer (FSE) plays a critical role in this mission....

Location

United States , Madison

Salary:

70000.00 - 120000.00 USD / Year

Formic

Expiration Date

Until further notice

Requirements

3+ years of hands-on field service experience working on robotic or automation equipment
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with local area travel up to 80%
Overnight travel up to 50%
Clear communicator across email, phone, and on-site conversations—able to write effective service reports

Job Responsibility

Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues
Provide on-site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions

What we offer

Equity in Formic
99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability
Employee Assistance Program (EAP)
Paid Parental Leave
Company-sponsored 401(k)
Home Office Stipend
Monthly Cell-Phone Reimbursement
Flexible Time-Off
Paid Company Holidays

Fulltime

Robotics Field Service Engineer

The Robotics Field Service Engineer (FSE) plays a critical role in this mission....

Location

United States , Dallas - Fort Worth; Austin; San Antonio

Salary:

70000.00 - 120000.00 USD / Year

Formic

Expiration Date

Until further notice

Requirements

3+ years of hands-on field service experience working on robotic or automation equipment
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with frequent local area travel (primarily greater Dallas-Fort Worth, Austin, San Antonio areas)
Comfortable with approx. 50% overnight travel (all US-based travel)
Clear communicator across email, phone, and on-site conversations—able to write effective service reports

Job Responsibility

Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
Provide on-site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions

What we offer

Equity in Formic
99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability
Employee Assistance Program (EAP)
Paid Parental Leave
Company-sponsored 401(k)
Home Office Stipend
Monthly Cell-Phone Reimbursement
Flexible Time-Off
Paid Company Holidays

Fulltime

Field Service Engineer

At Fabric, we enable retailers and brands to profitability scale both their onli...

Location

Israel , Be'er-Sheva

Salary:

Not provided

Fabric

Expiration Date

Until further notice

Requirements

Hands-on technical skills - a must
Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must
Technical degree or training
Experience with fieldwork
Experience with a multidisciplinary system - an advantage
Team player with excellent communication skills
Willingness to work abroad if needed
Proficiency in spoken and written English

Job Responsibility

Maintenance, repair, and installation of our robotics hardware environment
Technical training and mentoring of new support technicians
Defining and writing procedures for maintenance, recovery, and deployment of robots and stations

Fulltime

Field Service Engineer

As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), w...

Location

United States , Mountain View

Salary:

90000.00 - 108000.00 USD / Year

Cyngn

Expiration Date

Until further notice

Requirements

2+ years in a technical field service, robotics, or hardware support role
Ability and willingness to travel regularly (30–50% anticipated)
Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting
Strong hands-on skills with mechanical/electrical components and system-level debugging
Excellent communication and customer service skills
Ability to lift up to 80 lbs and work in industrial or warehouse environments
Capable of interpreting schematics, wiring diagrams, and engineering documentation

Job Responsibility

Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems
Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime
Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field
Replace and configure hardware components, sensors, and subsystems as needed
Execute configuration and parameter changes, including network and system settings on deployed robots
Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction
Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format
Support initial site bring-up and commissioning efforts for new deployments
Assist with documentation development and service procedure refinement
Support weekend and after-hours troubleshooting on an on-call rotation basis

What we offer

Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
Company 401(k)
Commuter Benefits
Flexible vacation policy
Remote or hybrid work opportunities
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
Monthly meal and tech allowances for remote employees

Fulltime

Field Service Engineer

You will be our main Field Service Engineer for the Liverpool area, responsible ...

Location

United Kingdom , North-West

Salary:

52000.00 - 56000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Technical background (electrical, mechanical, IT) within complex machinery in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar)
Either a technical Degree, HNC, HND, or time-served professional experience equivalent
Strong customer-centric / customer-facing pedigree
Creative problem-solving mindset
Experience of Microsoft 365 or equivalent, Active directory, and SQL databases
Experience of IP addressing, Remote Desktop Protocols, & Driver Support
Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading
Capability of working reliably / resiliently
This job requires exerting up to 50 pounds of force occasionally

Job Responsibility

Become the service subject Matter Expert for our customers
Perform remote support and diagnostics
Manage the escalation flow to ensure timely customer follow-up until issue is resolved
Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete
Identify / forecast spare parts requirements
Utilise D365 Service Reports, RMAs & monthly KPI reports
Handle all service calls timely and professionally
Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction
Provide 24/7 remote and on-site service on a rotating model

What we offer

Monthly £150 On-Call Allowance + £120 for additional call out
Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
Performance Bonus
25 Days Annual Holiday (Plus Statutory Days)
Group Income Protection Scheme
Private Health care including Optical & Dental
Life Assurance etc.

Fulltime

Sr. Service Training Engineer

As we transition from research and development to full-scale manufacturing, we a...

Location

United States , Palo Alto

Salary:

90000.00 - 150000.00 USD / Year

1X Technologies

Expiration Date

Until further notice

Requirements

6+ years of experience in technical training, field service enablement, or related roles in robotics, industrial equipment, aerospace, or complex electromechanical systems
Experience creating and delivering training content, including hands-on instruction and digital materials
Strong technical troubleshooting skills and familiarity with common service tools and workflows
Clear, confident communication and presentation skills across in-person and remote formats
Strong organizational skills and attention to detail
Willingness to travel (up to 30%) to support onsite training and field operations

Job Responsibility

Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
Build and manage the certification process for field technicians, including assessments, recertification, and tracking
Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
Contribute to the development of field documentation, including job aids and quick reference guides
Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

What we offer

Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays

Fulltime

Robotics Field Service Engineer

Formic

Location:
United States , Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

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