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Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. The environment will be similar to a fast-paced restaurant/workshop while allowing you to plunge into a cutting-edge technological environment working directly with our autonomous robots. Our Robot Technicians will execute robot fleet repair throughout the shift, troubleshoot unexpected situations that may arise, and work effectively to keep our robots in operation.
Job Responsibility:
Maintaining the health of our global fleet of robots through daily maintenance and repair tasks
Carrying out preventive maintenance activities and upgrades on robots and infrastructure
Perform root cause analysis to identify the causes of faults or problems and systematically develop a solution
Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools
Maintain a clean and organized hub by performing accurate spare parts inventory audits twice a week and ensuring all tools are accounted for
Work with our engineering team to identify any potential improvements regarding robot health and design
Assist our Operational Team and vendors/merchants by providing in-person assistance through performing weekly Merchant Preflights
Occasionally support our Operational Service team by assisting with Robot field rescues or operational services tasks when needed
Requirements:
Currently pursuing a degree in Engineering or another related STEM field
Previous experience in Technical Support and with any service desk application is beneficial, but not required
Good knowledge regarding mechanics, electronics, and IT
Excellent client-facing skills
Self-starter
takes initiative, can work without supervision and begin projects independently
Knowledge of Unix/Linux systems, CLI tools, and scripting preferred, but not required
Hobby projects in electronics or mechanics
Previous experience in managing a large fleet of devices
Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing, as well full-body exertion while wrangling the robot fleet
Occasional lifting of items with weight up to 70 lbs
Comfortable riding an ebike on various terrain
Nice to have:
Knowledge of Unix/Linux systems, CLI tools, and scripting
Hobby projects in electronics or mechanics
Previous experience in managing a large fleet of devices
What we offer:
Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale
You can immerse yourself in the world of technology and innovation
You will have a chance to work with people with a strong inner burning and motivation
You’ll have endless opportunities to learn from our inspirational, talented team members across the globe
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