Robot Service Supervisor

• Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service and diagnostics teams
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
• Collaborate with Diagnostic Engineers to lead and support the training and development of technicians
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

• Minimum 5 years of supervisory and leadership experience, with a demonstrated ability to effectively lead and develop high-performing technical teams in a fast-paced, service or manufacturing environment
• At least 5 years of hands-on experience troubleshooting and repairing electromechanical systems
• Proven project management experience, with the ability to plan, prioritize, and execute complex technical projects
• Adaptable and open-minded approach, with a high level of flexibility and a positive, solutions-focused attitude
• Able to work a flexible schedule, including weekday and weekend overtime
• Strong people management and team-building skills, including performance management, coaching, conflict resolution, and fostering a collaborative team culture
• Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders

Proficiency in robotic and controls programming preferred but not required

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays