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Byron Bay Ranga is seeking a passionate and motivated individual to join our newly created robotics team as a casual technician for Husqvarna robot mowers. We are looking for a skilled and reliable Robot Mower Technician with experience in maintaining, diagnosing, and repairing Husqvarna robotic mowers. The ideal candidate will have a solid understanding of robotic lawn mower technology, electronic troubleshooting, and outdoor equipment repair, as well as a passion for providing excellent customer service. We are open to apprentices to more experienced technicians.
Job Responsibility:
Troubleshoot and Repair: Diagnose issues in Husqvarna robotic mowers, including hardware and software components, and perform repairs to ensure optimal functionality
Maintenance: Conduct regular maintenance, including firmware updates, battery replacements, and sensor calibration, to prevent future malfunctions
Installation Assistance: Support customers with the installation and initial setup of their robotic mowers, ensuring proper configuration for their specific lawn needs
Customer Service: Interact with customers to understand issues, explain repairs, and advise on best practices for mower care and operation
Record Keeping: Maintain accurate records of each repair or service call, including parts used, time taken, and customer information
Inventory Management: Track and manage parts inventory to ensure timely access to essential components
Field Support: Travel to customer locations as needed for on-site troubleshooting and repairs, ensuring timely and efficient service
Training and Support: Educate customers, and Ranga Maintenance team members on the operation, maintenance, and troubleshooting of Husqvarna robotic mowers
Requirements:
Understanding of mechanical systems, small engines, and diagnostic techniques
Knowledge of electrical systems, circuitry, sensors, and diagnostics
Mix of experience across mechanical, electronic, and computer systems training, focusing on automation and robotics
Strong understanding of robotic lawn mower systems, specifically Husqvarna models, including electrical and mechanical repair skills
Ability to diagnose complex problems in robotic systems quickly and accurately
Relevant certifications in small engine repair, electronics, or a related field are advantageous
Excellent communication skills and a commitment to providing a positive customer experience
Ability to lift and carry equipment, and work in outdoor conditions as needed
Valid Driver’s Licence
Nice to have:
Experience working with other outdoor equipment or small engine repair
Familiarity with electronic diagnostic tools and firmware/software updating processes
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