CrawlJobs Logo

Roaming Support Engineer

vodafone.com Logo

Vodafone

Location Icon

Location:
Romania , Bucuresti

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Roaming Support Specialist to manage and resolve technical customer complaints related to international mobile roaming services. This role focuses on incident and problem management, with the objective of restoring the full technical scope of roaming services—quickly, efficiently, and in collaboration with multiple stakeholders across the roaming ecosystem.

Job Responsibility:

  • Analyse and troubleshoot inbound and outbound roaming issues across 2G, 3G, 4G and 5G technologies to restore customer services
  • Perform measurements and technical validations using tools such as GFACTS, Global Roamer and IR tests for outbound and inbound roaming scenarios
  • Collaborate closely with roaming partners, third-party suppliers and internal second-line technical teams responsible for network elements
  • Monitor roaming KPIs to ensure performance remains within agreed targets and all roaming SLAs are met
  • Provide reactive technical support by managing incidents and escalations through Remedy, email channels and direct partner interactions

Requirements:

  • Strong knowledge of inbound and outbound voice and data roaming call flows across 2G, 3G, 4G and 5G, including international SMS, GRX and VoLTE roaming architectures
  • Comfortable using service-specific roaming support tools, with basic hands-on experience of Geoprobe and Wireshark tracing
  • A collaborative team player who communicates clearly and works effectively with diverse technical and non-technical stakeholders
  • Familiar with SS7, Sigtran, MAP and CAMEL protocols at a foundational operational level
  • Experienced in IT or telecom support environments, with a university or technical university degree and excellent written and spoken English

Nice to have:

Knowledge of Linux environments and Python scripting

What we offer:
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • Write your own story by planning vacations: 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Roaming Support Engineer

Roaming Solution Architect

We are seeking a Roaming Solution Architect to design and guide the evolution of...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12 years of experience in mobile core, roaming architecture, interconnect services, or international mobility
  • Strong expertise across roaming technologies such as S8HR, LBO, IPX connectivity, Diameter, SIP, MAP/CAMEL, and EPC/5GC interfaces (S6a, S8, S9, N26, N9, SEPP)
  • Deep understanding of international roaming flows, service security, and GSMA/3GPP compliance
  • Proven experience leading multi‑market roaming deployments or complex cross‑operator programmes
  • Strong collaboration background with GSMA, 3GPP, vendors, and international operators
  • Bachelor’s degree in Telecommunications, Electronics, Computer Engineering, or a related discipline
  • Solid foundation in mobile core network design, roaming integration, and international service delivery
Job Responsibility
Job Responsibility
  • Define, maintain, and evolve the global roaming target architecture, covering S8HR, LBO, signalling, routing, and interconnect models
  • Lead High‑Level and Low‑Level Design creation for multi‑market roaming service deployments
  • Establish architectural principles, reusable patterns, and guardrails to support cross‑market engineering consistency
  • Ensure compliance with GSMA and 3GPP roaming specifications (including IR.21, IR.65, IR.85, IR.88, IR.95)
  • Drive standardisation and cross‑market alignment for roaming services and technical frameworks
  • Lead technical readiness and launch governance for roaming services, ensuring seamless interworking with EPC/5GC, IPX, and signalling networks
  • Conduct inter‑operator testing, roaming trials, and international interoperability validation
  • Oversee lifecycle assurance, deep‑dive diagnostics, and issue resolution for deployed roaming services
  • Monitor and optimise key roaming KPIs including attach, registration, and session success
  • Act as Vodafone’s technical authority in vendor engagements, IPX discussions, GSMA working groups, and operator‑partner interactions
What we offer
What we offer
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Fulltime
Read More
Arrow Right

Roaming Operations Support Engineer

We are seeking a Roaming Operations Support Engineer to ensure high availability...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in telecom operations with 2–3 years in an operations environment, preferably in roaming
  • Skilled in network operations tools, processes, and practices with strong collaboration and communication abilities
  • Organised, result-oriented, and committed to quality and high performance
  • Advanced English proficiency (written and verbal)
  • Technical expertise in DRA, STP, and roaming services, with knowledge of SS7 SIGTRAN, Diameter S6, MAP protocol, and O&M configuration activities
  • Familiarity with Tekelec/Oracle DSR/Eagle STP/TOMIA VAS products and Linux/Unix administration
Job Responsibility
Job Responsibility
  • Manage hardware and software/application processes, configurations, system logs, and call flows
  • Investigate and resolve incidents within agreed SLAs
  • Perform testing, migration, upgrades, and configuration on Diameter/SS7/VAS products and interfaces
  • Prepare and execute MOPs for activities such as hardware/software upgrades and disk replacements
  • Notify and update stakeholders on ongoing incidents and follow up with vendors on complex technical issues
  • Support new projects, participate in workshops and training, and contribute to automation initiatives
What we offer
What we offer
  • Opportunity to work on cutting-edge telecom technologies and international roaming platforms
  • Exposure to global projects and collaboration with cross-functional teams
  • Continuous learning through workshops and training programmes
  • A culture that values innovation, inclusion, and professional growth
Read More
Arrow Right

Network SDET (Embedded / Linux)

Embedded Linux Application SDET role for a healthcare products company developin...
Location
Location
United States , Portland
Salary
Salary:
55.00 - 65.00 USD / Hour
profocustechnology.com Logo
ProFocus Technology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in SDET, QA, or Software Engineering roles supporting embedded Linux systems
  • Strong coding skills in Python and at least one compiled language (C/C++)
  • Solid Linux fundamentals (bash, systemd, networking stack, udev, DBus)
  • Hands-on experience testing enterprise Wi-Fi and hospital network environments
  • Deep familiarity with networking protocols including 802.11, 802.1X/EAP, TLS, DHCP/DNS, VLAN, and QoS
  • Proven experience building and maintaining automated test frameworks
  • Strong exploratory and manual testing skills
  • Experience working with CI/CD pipelines (Azure DevOps, Git)
  • Authorization to work in the US is a precondition of employment – we do not sponsor work visas
Job Responsibility
Job Responsibility
  • Own test strategy and quality for embedded Linux applications running on smart medical devices
  • Design and execute risk-based test plans covering networking, performance, reliability, and security
  • Develop automated test frameworks and harnesses using Python/pytest, shell scripting, and C/C++
  • Lead validation of enterprise Wi-Fi and hospital network environments, including: WPA2/WPA3-Enterprise, 802.1X (EAP-TLS, PEAP), Roaming (802.11r/k/v), VLANs, QoS, DHCP/DNS
  • Perform deep troubleshooting and root cause analysis using Wireshark, tcpdump, iperf3, and Linux logs
  • Produce clear, reproducible defect reports with packet-level evidence
  • Execute exploratory/manual testing and evolve high-value scenarios into automation over time
  • Integrate automated tests into CI/CD pipelines using Azure DevOps and Git
  • Support release readiness, engineering change control, and production issue triage
  • Partner closely with software engineers, product, and support teams
  • Fulltime
Read More
Arrow Right

Senior Vendor Manager - Roaming and Wholesale

The Senior Vendor Manager for Roaming and Wholesale Products & Solutions is resp...
Location
Location
United States , Bellevue; Overland Park
Salary
Salary:
90400.00 - 163100.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
  • 2-4 years of Product Management or Vendor management experience in telecommunications, roaming, enterprise platforms, or highly technical product environments
  • Proven record building and launching complex, platform-based products integrating across network, BSS/OSS, and partner ecosystems
  • Experience leading 0→1 product development and/or large-scale product transformations preferred
  • Deep understanding of wireless networks, roaming platforms, and/or billing and customer management platforms (BSS/OSS)
  • Proven success delivering large, complex initiatives across multiple teams and systems
  • Ability to identify and develop new revenue opportunities, including value-added services and product packaging strategies
  • Proven ability to communicate complex technical and business concepts clearly to stakeholders at all levels, including executive leadership
  • Strong ability to analyze and synthesize data to drive product decisions and measure impact
  • Demonstrated ability to translate customer and partner needs into scalable product solutions
Job Responsibility
Job Responsibility
  • Manage strategic vendor relationships supporting roaming and wholesale products and solutions
  • Act as the primary point of contact for vendor performance, quarterly business reviews, escalations, issue resolution, and service improvement initiatives
  • Build and maintain strong relationships with vendors to align expectations, improve delivery reliability, and support long-term business goals
  • Ensure vendor contracts remain aligned with technology evolution, business priorities, and the latest GSMA and wireless industry standards
  • Drive accountability across both T-Mobile and vendor teams for implementation, service levels, deliverables, and compliance with contractual terms
  • Partner with internal stakeholders across Commercial, Analytics, Network, Finance, Accounting, Operations, Engineering, and IT to gather, clarify, and prioritize business needs
  • Translate business needs into clear requirements and work with vendors or internal delivery teams to ensure solutions are developed, tested, and delivered accurately and on time
  • Resolve conflicting requirements, manage tradeoff decisions, and ensure alignment between business priorities and vendor capabilities
  • Oversee end-to-end lifecycle management for vendor-supported roaming and wholesale products and operational solutions, from intake through delivery and ongoing support
  • Produce and maintain clear business documentation, including BRDs, operational requirements, user stories, acceptance criteria, and vendor deliverables where applicable
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Fulltime
Read More
Arrow Right

Roaming Operations Engineer

We are seeking a Roaming Operations Engineer to provide 24x7 first-line technica...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An engineering graduate with 2–4 years of experience in roaming technologies
  • Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE
  • Experienced in troubleshooting core platforms such as STP and DRA/DEA
  • Equipped with a strong understanding of how roaming platforms interwork with traditional core networks
  • An effective communicator with excellent spoken and written English skills
  • Analytical, detail-oriented, and capable of resolving complex technical challenges
Job Responsibility
Job Responsibility
  • Monitor and troubleshoot international roaming services to maintain seamless functionality
  • Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE
  • Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience
  • Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes
  • Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns
What we offer
What we offer
  • Opportunity to work on cutting-edge international roaming and signalling technologies
  • Exposure to multi-country operations and advanced telco infrastructure
  • A collaborative environment that encourages innovation, process improvement, and automation
  • A platform to grow your expertise in core networks, roaming services, and incident management
Read More
Arrow Right

Specialist VAS Design and Engineering

Perks and benefits; Would you like to be part of our new adventure? Vodafone Gro...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • In-depth knowledge of international roaming and roaming value-added services (Steering of Roaming, Welcome SMS, Virtual Home Environment, OTA)
  • Broad expertise in telecommunications and network signalling technologies (2G/3G/4G/5G), and protocols: SIGTRAN (IP, SCTP, MTP, M2PA, M3UA, SCCP), SS7 (ISUP, MAP, TCAP, INAP, CAMEL), DIAMETER (s6a y Sh) and 5G (HTTP2, JSON)
  • Good understanding of IT systems (architecture, design, databases, APIs) and software development methodologies (waterfall, agile), including software release management processes
  • Understanding of cloud and virtualization platforms (Openshift, VMware, AWS, GCP or Azure) and solid NFV cloud-native principles
  • Proven track record deploying hardware and software solutions in Vodafone infrastructures
  • Familiarity with network testing tools in general and Emblasoft Evolver in particular
  • Solid TCP/IP understanding, troubleshooting skills and packet analysis with Wireshark. Experience in web services, SOAP, SFTP, TLS, SSL certificates, SNMP, LDAP, etc.
Job Responsibility
Job Responsibility
  • Provide expertise in telecommunications, roaming and VAS services to internal teams
  • Design, architect and review telecommunications and software solutions and services
  • Validate requirements and implementations
  • Manage network capacity
  • Support the onboarding, evolution and decommission of roaming services
  • Technical lead of infrastructure and software projects
  • Support project management activities (project and risk planning, vendor management)
  • Coordinate complex technical deployments across multiple teams and technologies
  • Prepare and troubleshoot IP matrices
  • integrate OSS (FCAPS: monitoring, backup, BI data systems, etc.)
What we offer
What we offer
  • Hybrid work model
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training.
  • Fulltime
Read More
Arrow Right

Value Management Intern

The intern will join the Value Management department within the eMobility Iberia...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://www.edp.com Logo
EDP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering studies
  • ADE or Economics are also accepted
  • Excellent problem-solving skills in fast-paced environments
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Supporting the definition and analysis of pricing models and tariff structures for different charging products and services, contributing to the improvement of margins and profitability
  • Collaborating in the monitoring of the performance of the public charging business by analysing usage, revenue and cost data, identifying opportunities for optimisation
  • Supporting the management of roaming agreements and the visibility of charging points on external platforms (apps, browsers, marketplaces)
  • Participating in the analysis of the energy supply strategy for the charging infrastructure, contributing to cost optimisation and alignment with sustainability objectives
  • Support the preparation and maintenance of operational and financial reporting for internal and external partners
  • Collaborate in the identification and monitoring of public aid and subsidy programmes, as well as in the preparation of documentation for funding applications
  • Contribute to market studies, competitive analyses and strategic presentations to support decision-making in the area
What we offer
What we offer
  • Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
  • Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
  • Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility
  • Fulltime
Read More
Arrow Right
New

IT Fielding Engineer

In support of a challenging, critical, and rewarding program that provides integ...
Location
Location
United States , Warrenton
Salary
Salary:
117000.00 - 132000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
  • 5 years of relevant experience
  • Hands-on experience working within communications technology programs under the DoD or Intelligence Community environments
  • Familiarity with classified environments, compliance requirements, and secure communication standards
  • Proven experience installing and integrating hardware components into network and telecommunications infrastructures
  • Ability to configure and optimize hardware for optimal network performance and reliability
  • Must have in-depth knowledge of PC and LAN communication hardware and architecture
  • Experienced in working within complex multi-protocol network environments
  • Skilled in troubleshooting and resolving hardware, software, and network issues in VTC systems
  • Must have worked with a wide range of VTC hardware and software solutions across different vendors
Job Responsibility
Job Responsibility
  • Perform as senior-level contributor with knowledge and experience in local and wide area networking, communications, and related software/hardware within a secure, multi-platform operating environment
  • Provide support to a large and diverse customer base as a member of a complex team comprised of contractors and government personnel
  • Assist with integration of network and hardware infrastructure, including the planning, design, installation, maintenance, and management of the enterprise LAN/WAN
  • Perform installation, maintenance, and decommissioning of the following devices: KG-175 TACLANE encryption devices
  • Cisco routers
  • switches
  • VoIP phones and VTC devices
  • rack infrastructure
  • servers
  • UPS
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right