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Roaming Operations Support Engineer

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Vodafone

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Location:
India , Pune

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a Roaming Operations Support Engineer to ensure high availability and optimal performance of platforms managing international roaming services. This includes Tekelec DRA/DSR, Oracle Eagle STP, and TOMIA Value Added Services (SOR, VHE, WSMS, OTA). The role involves operational excellence, troubleshooting, and supporting new technologies within a dynamic telecom environment.

Job Responsibility:

  • Manage hardware and software/application processes, configurations, system logs, and call flows
  • Investigate and resolve incidents within agreed SLAs
  • Perform testing, migration, upgrades, and configuration on Diameter/SS7/VAS products and interfaces
  • Prepare and execute MOPs for activities such as hardware/software upgrades and disk replacements
  • Notify and update stakeholders on ongoing incidents and follow up with vendors on complex technical issues
  • Support new projects, participate in workshops and training, and contribute to automation initiatives

Requirements:

  • Experienced in telecom operations with 2–3 years in an operations environment, preferably in roaming
  • Skilled in network operations tools, processes, and practices with strong collaboration and communication abilities
  • Organised, result-oriented, and committed to quality and high performance
  • Advanced English proficiency (written and verbal)
  • Technical expertise in DRA, STP, and roaming services, with knowledge of SS7 SIGTRAN, Diameter S6, MAP protocol, and O&M configuration activities
  • Familiarity with Tekelec/Oracle DSR/Eagle STP/TOMIA VAS products and Linux/Unix administration
What we offer:
  • Opportunity to work on cutting-edge telecom technologies and international roaming platforms
  • Exposure to global projects and collaboration with cross-functional teams
  • Continuous learning through workshops and training programmes
  • A culture that values innovation, inclusion, and professional growth

Additional Information:

Job Posted:
January 22, 2026

Work Type:
Hybrid work
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