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We are seeking a Roaming Operations Support Engineer to ensure high availability and optimal performance of platforms managing international roaming services. This includes Tekelec DRA/DSR, Oracle Eagle STP, and TOMIA Value Added Services (SOR, VHE, WSMS, OTA). The role involves operational excellence, troubleshooting, and supporting new technologies within a dynamic telecom environment.
Job Responsibility:
Manage hardware and software/application processes, configurations, system logs, and call flows
Investigate and resolve incidents within agreed SLAs
Perform testing, migration, upgrades, and configuration on Diameter/SS7/VAS products and interfaces
Prepare and execute MOPs for activities such as hardware/software upgrades and disk replacements
Notify and update stakeholders on ongoing incidents and follow up with vendors on complex technical issues
Support new projects, participate in workshops and training, and contribute to automation initiatives
Requirements:
Experienced in telecom operations with 2–3 years in an operations environment, preferably in roaming
Skilled in network operations tools, processes, and practices with strong collaboration and communication abilities
Organised, result-oriented, and committed to quality and high performance
Advanced English proficiency (written and verbal)
Technical expertise in DRA, STP, and roaming services, with knowledge of SS7 SIGTRAN, Diameter S6, MAP protocol, and O&M configuration activities
Familiarity with Tekelec/Oracle DSR/Eagle STP/TOMIA VAS products and Linux/Unix administration
What we offer:
Opportunity to work on cutting-edge telecom technologies and international roaming platforms
Exposure to global projects and collaboration with cross-functional teams
Continuous learning through workshops and training programmes
A culture that values innovation, inclusion, and professional growth