Roaming Operations Support Engineer Job at Vodafone (Pune)

Roaming Support Engineer

We are seeking a Roaming Support Specialist to manage and resolve technical cust...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong knowledge of inbound and outbound voice and data roaming call flows across 2G, 3G, 4G and 5G, including international SMS, GRX and VoLTE roaming architectures
Comfortable using service-specific roaming support tools, with basic hands-on experience of Geoprobe and Wireshark tracing
A collaborative team player who communicates clearly and works effectively with diverse technical and non-technical stakeholders
Familiar with SS7, Sigtran, MAP and CAMEL protocols at a foundational operational level
Experienced in IT or telecom support environments, with a university or technical university degree and excellent written and spoken English

Job Responsibility

Analyse and troubleshoot inbound and outbound roaming issues across 2G, 3G, 4G and 5G technologies to restore customer services
Perform measurements and technical validations using tools such as GFACTS, Global Roamer and IR tests for outbound and inbound roaming scenarios
Collaborate closely with roaming partners, third-party suppliers and internal second-line technical teams responsible for network elements
Monitor roaming KPIs to ensure performance remains within agreed targets and all roaming SLAs are met
Provide reactive technical support by managing incidents and escalations through Remedy, email channels and direct partner interactions

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
Write your own story by planning vacations: 23 days off
Special Paternal Program - 4 months of paid paternity leave

Fulltime

Roaming Operations Engineer

We are seeking a Roaming Operations Engineer to provide 24x7 first-line technica...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

An engineering graduate with 2–4 years of experience in roaming technologies
Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE
Experienced in troubleshooting core platforms such as STP and DRA/DEA
Equipped with a strong understanding of how roaming platforms interwork with traditional core networks
An effective communicator with excellent spoken and written English skills
Analytical, detail-oriented, and capable of resolving complex technical challenges

Job Responsibility

Monitor and troubleshoot international roaming services to maintain seamless functionality
Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE
Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience
Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes
Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns

What we offer

Opportunity to work on cutting-edge international roaming and signalling technologies
Exposure to multi-country operations and advanced telco infrastructure
A collaborative environment that encourages innovation, process improvement, and automation
A platform to grow your expertise in core networks, roaming services, and incident management

Application Support Engineer - EMSP Roaming

Circle K eMobility is committed to delivering world-class charging experiences f...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Has a strong service mindset and interest in technology, integrations, and problem-solving
Has 2–5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech
Has a solid understanding of system integrations, APIs, and backend platforms
Is familiar with EV protocols such as OCPP and OCPI (or has strong interest in learning)
Is comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality
Is able to prioritize effectively and stay calm under pressure, especially during critical incidents
Understands structured incident management and performance-driven operations
Has strong analytical skills and experience interpreting logs, transaction data, and system behavior
Takes ownership of issues through to resolution, working closely with internal teams and external partners
Has experience working with cross-system environments (payments, connectivity, hardware, platforms)

Job Responsibility

Act as the operational specialist for EMSP roaming across Circle K’s EV network
Monitor and manage roaming transaction flows (authorization, start/stop, billing) across platforms
Own and track roaming performance KPIs, including Transaction Success Rate (TSR) and Plug-in Success
Identify, analyze, and resolve roaming-related issues across EMSP, CPO, and backend systems
Perform structured diagnostics across integrations (OCPI), payment flows, and connectivity layers
Take end-to-end ownership of roaming incidents, from investigation through resolution and closure
Collaborate with internal stakeholders and roaming partners, platform providers, and vendors to resolve complex issues
Ensure SLA adherence and follow up on partner performance and recurring issues
Support and validate root cause analysis (RCA) and contribute to long-term fixes
Monitor roaming performance trends and identify systemic issues across markets

What we offer

Annual bonus
Private medical care
Multisport
English lessons subsidized by the company
Employee Assistance Program – free, unlimited access to psychological, financial, career-related specialists via helpline or app
Attractive discounts for products and services at our stations
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Remote Desktop Solution Consultant

We are seeking a skilled Remote Desktop Engineer to design, implement, and suppo...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience in Remote Desktop / VDI engineering or support
Hands-on experience with RDS, Citrix, VMware Horizon, or Azure Virtual Desktop
Strong knowledge of Windows Server, Active Directory, and Group Policy
Understanding of networking concepts (DNS, VPN, firewalls, load balancing)
Experience with user profile management (FSLogix, roaming profiles, etc.)
Ability to troubleshoot performance and connectivity issues
Familiarity with monitoring tools and log analysis
Strong problem-solving and analytical skills
Good communication skills in English (written and verbal)
Certifications such as Microsoft, Citrix (CCA/CCP), VMware (VCP)

Job Responsibility

Design, deploy, and maintain Remote Desktop / VDI environments
Manage and support platforms such as Microsoft Remote Desktop Services (RDS), Citrix Virtual Apps & Desktops, VMware Horizon, or Azure Virtual Desktop (AVD)
Monitor system performance, availability, and security of virtual desktop environments
Troubleshoot and resolve user issues related to remote access, connectivity, and performance
Configure and manage user profiles, policies, and access controls
Support patching, upgrades, and system maintenance activities
Collaborate with infrastructure, network, and security teams to ensure seamless operations
Optimize VDI performance, scalability, and user experience
Maintain documentation for system configurations, processes, and troubleshooting guides

Fulltime

IT Fielding Engineer

In support of a challenging, critical, and rewarding program that provides integ...

Location

United States , Warrenton

Salary:

117000.00 - 132000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
5 years of relevant experience
Hands-on experience working within communications technology programs under the DoD or Intelligence Community environments
Familiarity with classified environments, compliance requirements, and secure communication standards
Proven experience installing and integrating hardware components into network and telecommunications infrastructures
Ability to configure and optimize hardware for optimal network performance and reliability
Must have in-depth knowledge of PC and LAN communication hardware and architecture
Experienced in working within complex multi-protocol network environments
Skilled in troubleshooting and resolving hardware, software, and network issues in VTC systems
Must have worked with a wide range of VTC hardware and software solutions across different vendors

Job Responsibility

Perform as senior-level contributor with knowledge and experience in local and wide area networking, communications, and related software/hardware within a secure, multi-platform operating environment
Provide support to a large and diverse customer base as a member of a complex team comprised of contractors and government personnel
Assist with integration of network and hardware infrastructure, including the planning, design, installation, maintenance, and management of the enterprise LAN/WAN
Perform installation, maintenance, and decommissioning of the following devices: KG-175 TACLANE encryption devices
Cisco routers
switches
VoIP phones and VTC devices
rack infrastructure
servers
UPS

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

IT Fielding Engineer

In support of a challenging, critical, and rewarding program that provides integ...

Location

United States , Warrenton

Salary:

117000.00 - 132000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
5 years of relevant experience
Hands-on experience working within communications technology programs under the DoD or Intelligence Community environments
Familiarity with classified environments, compliance requirements, and secure communication standards
Proven experience installing and integrating hardware components into network and telecommunications infrastructures
Ability to configure and optimize hardware for optimal network performance and reliability
Must have in-depth knowledge of PC and LAN communication hardware and architecture
Experienced in working within complex multi-protocol network environments
Skilled in troubleshooting and resolving hardware, software, and network issues in VTC systems
Must have worked with a wide range of VTC hardware and software solutions across different vendors

Job Responsibility

Perform as senior-level contributor with knowledge and experience in local and wide area networking, communications, and related software/hardware within a secure, multi-platform operating environment
Provide support to a large and diverse customer base as a member of a complex team comprised of contractors and government personnel
Assist with integration of network and hardware infrastructure, including the planning, design, installation, maintenance, and management of the enterprise LAN/WAN
Perform installation, maintenance, and decommissioning of the following devices: KG-175 TACLANE encryption devices
Cisco routers
switches
VoIP phones and VTC devices
rack infrastructure
servers
UPS

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Roaming Solution Architect

We are seeking a Roaming Solution Architect to design and guide the evolution of...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

8–12 years of experience in mobile core, roaming architecture, interconnect services, or international mobility
Strong expertise across roaming technologies such as S8HR, LBO, IPX connectivity, Diameter, SIP, MAP/CAMEL, and EPC/5GC interfaces (S6a, S8, S9, N26, N9, SEPP)
Deep understanding of international roaming flows, service security, and GSMA/3GPP compliance
Proven experience leading multi‑market roaming deployments or complex cross‑operator programmes
Strong collaboration background with GSMA, 3GPP, vendors, and international operators
Bachelor’s degree in Telecommunications, Electronics, Computer Engineering, or a related discipline
Solid foundation in mobile core network design, roaming integration, and international service delivery

Job Responsibility

Define, maintain, and evolve the global roaming target architecture, covering S8HR, LBO, signalling, routing, and interconnect models
Lead High‑Level and Low‑Level Design creation for multi‑market roaming service deployments
Establish architectural principles, reusable patterns, and guardrails to support cross‑market engineering consistency
Ensure compliance with GSMA and 3GPP roaming specifications (including IR.21, IR.65, IR.85, IR.88, IR.95)
Drive standardisation and cross‑market alignment for roaming services and technical frameworks
Lead technical readiness and launch governance for roaming services, ensuring seamless interworking with EPC/5GC, IPX, and signalling networks
Conduct inter‑operator testing, roaming trials, and international interoperability validation
Oversee lifecycle assurance, deep‑dive diagnostics, and issue resolution for deployed roaming services
Monitor and optimise key roaming KPIs including attach, registration, and session success
Act as Vodafone’s technical authority in vendor engagements, IPX discussions, GSMA working groups, and operator‑partner interactions

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

Problem Manager - Core

We are seeking an experienced Problem Manager to own and drive root-cause and pr...

Location

India , Noida

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

7–14 years’ experience in Telecommunications
5–8 years of strong domain experience in CS Core and/or Packet Core
Solid knowledge of ITIL Problem Management processes and operational best practices
Clear understanding of 3GPP standards and signaling/protocols including SIP, Diameter, BICC, SIGTRAN, CAMEL, MAP, etc.
Strong understanding of 2G/3G/4G core network nodes, protocols and signalling flows
In-depth experience with voice core scenarios and signaling flows
In-depth experience with data/core packet scenarios and signaling flows
Hands-on experience with voice core nodes (e.g., MSC, MGW, STP, UDC, APG)
Strong knowledge of packet core nodes (SGSN/MME, GGSN/EPG, SAPC/PCRF) and surrounding nodes (IMS, DNS, charging systems)
Familiarity with roaming call/data flows and GRX architecture

Job Responsibility

Own the end-to-end Problem Management lifecycle for Core Network domains (CS Core & Packet Core)
Lead root cause analysis (RCA) for major and recurring incidents and ensure permanent corrective actions are implemented
Coordinate cross-functional resolution activities with L2/L3 operations, engineering teams, vendors and external stakeholders
Track and analyze incident trends, identify systemic issues, and propose preventive measures and service improvement plans
Ensure problem resolution and follow-up activities meet agreed SLAs and OLAs
Drive preventive and corrective maintenance initiatives to reduce incident recurrence
Review and validate network changes to identify and mitigate operational risks
Perform network configuration audits and support initiatives to improve service stability
Produce and maintain problem records, knowledge articles, runbooks and best-practice documentation
Lead post-incident reviews and major incident follow-ups

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Roaming Operations Support Engineer

Job Description

Job Responsibility

Requirements

What we offer

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