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Roaming Operations Engineer

vodafone.com Logo

Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Roaming Operations Engineer to provide 24x7 first-line technical support for Vodafone’s International Roaming platform. This role is responsible for real-time alarm monitoring, incident management, first-level triage, and coordination with global resolver teams across the entire incident lifecycle. The individual will support critical roaming services including SS7 signalling, LTE/VoLTE, 5G, CAMEL, and centralised value-added services, ensuring seamless international connectivity for Vodafone markets and partners

Job Responsibility:

  • Monitor and troubleshoot international roaming services to maintain seamless functionality
  • Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE
  • Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience
  • Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes
  • Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns

Requirements:

  • An engineering graduate with 2–4 years of experience in roaming technologies
  • Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE
  • Experienced in troubleshooting core platforms such as STP and DRA/DEA
  • Equipped with a strong understanding of how roaming platforms interwork with traditional core networks
  • An effective communicator with excellent spoken and written English skills
  • Analytical, detail-oriented, and capable of resolving complex technical challenges
What we offer:
  • Opportunity to work on cutting-edge international roaming and signalling technologies
  • Exposure to multi-country operations and advanced telco infrastructure
  • A collaborative environment that encourages innovation, process improvement, and automation
  • A platform to grow your expertise in core networks, roaming services, and incident management

Additional Information:

Job Posted:
March 04, 2026

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