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We are seeking a Roaming Operations Engineer to provide 24x7 first-line technical support for Vodafone’s International Roaming platform. This role is responsible for real-time alarm monitoring, incident management, first-level triage, and coordination with global resolver teams across the entire incident lifecycle. The individual will support critical roaming services including SS7 signalling, LTE/VoLTE, 5G, CAMEL, and centralised value-added services, ensuring seamless international connectivity for Vodafone markets and partners
Job Responsibility:
Monitor and troubleshoot international roaming services to maintain seamless functionality
Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE
Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience
Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes
Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns
Requirements:
An engineering graduate with 2–4 years of experience in roaming technologies
Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE
Experienced in troubleshooting core platforms such as STP and DRA/DEA
Equipped with a strong understanding of how roaming platforms interwork with traditional core networks
An effective communicator with excellent spoken and written English skills
Analytical, detail-oriented, and capable of resolving complex technical challenges
What we offer:
Opportunity to work on cutting-edge international roaming and signalling technologies
Exposure to multi-country operations and advanced telco infrastructure
A collaborative environment that encourages innovation, process improvement, and automation
A platform to grow your expertise in core networks, roaming services, and incident management