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Vodafone Logo Vodafone · IT - Administration

Roaming Network Operations Engineer

India, Pune · Job Posted June 10, 2026
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Job Description

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first-level triage while ensuring seamless coordination with resolver teams. The individual will support a diverse set of roaming services including SS7 signalling, LTE/5G signalling, VoLTE, CAMEL, and value-added services such as Steering of Roaming (SoR), Virtual Home Environment (VHE), and Welcome Roaming SMS (WRSMS), delivering reliable connectivity across global Vodafone markets

Job Responsibility

  • Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
  • Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
  • Perform first-level triage, diagnostics, and coordination across multiple resolver teams
  • Analyse network KPIs and investigate quality degradation and customer complaints
  • Support automation initiatives by identifying process improvement opportunities to reduce manual effort
  • Contribute to continuous improvement of operational processes and service reliability

Requirements

  • 2–4 years in roaming technologies or telecom core network operations
  • Strong analytical and problem-solving abilities with attention to detail
  • Clear and effective communication skills, both written and verbal
  • Educational background: Engineering graduate
  • Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE
  • Working knowledge of core platforms including STP and DRA/DEA
  • Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE)
  • Ability to operate in a fast-paced, 24x7 support environment with collaborative working style

What we offer

  • Opportunity to work on global roaming platforms across multiple Vodafone markets
  • Exposure to advanced telecom technologies including LTE, VoLTE, and 5G
  • A collaborative and inclusive work environment focused on continuous improvement
  • Experience in managing critical network operations impacting customer experience
  • Opportunity to contribute to automation and operational efficiency initiatives
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