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As a Roadside Technician, you will provide prompt and professional roadside assistance to customers in need of vehicle repairs. Your expertise will be vital in delivering high-quality repairs on the spot, ensuring customer satisfaction and upholding our reputation for exceptional service.
Job Responsibility:
Respond to breakdowns and perform repairs efficiently, ensuring top-quality service at all times
Provide exceptional customer service that aligns with the company’s high standards
Maintain and ensure the cleanliness and readiness of the service vehicle, keeping it stocked with necessary parts and tools
Proactively manage parts stock in your vehicle to ensure you have everything you need for every job
Provide technical support over the phone when required by recovery operators or customers
Complete all relevant paperwork for vehicle maintenance, job updates, and stock management in a timely manner
Requirements:
Full, valid driving license
City and Guilds Technician Certificate (Parts I & II) or equivalent
Experience in motor vehicle repair and fault finding
Strong customer service skills
Nice to have:
ATA Level III certification
Previous roadside assistance experience
Experience using diagnostic equipment
What we offer:
£50 per job for earlier starts or later finishes
Guaranteed £3,000 bonus within the first 12 months
Bank Holiday financial supplement and day off in lieu
Employer matching pension scheme
Private medical cover with BUPA after 12 months
Annual leave starting at 22 days and increasing to 25 days over 3 years
Life assurance 4x annual basic salary
Flu vaccination annually
Eye care vouchers annually
Discounted travel and pet insurance
Discounted car and home insurance
Buy & sell holiday scheme
Free roadside assistance after 6 months
Volunteering opportunities with 3 CSR days per year
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