Roadside Assistance Dispatcher

• Coordinate the dispatch of emergency roadside services (ERS) to our customers by our outside vendors, ensuring that the highest level of customer service is provided
• Track the status of ERS calls
• Coordinate with internal parties to meet the needs of the customer, including the dispatch of a tow truck or vehicle
• Prepare and compile reports

• Valid Driver’s License
• Effective verbal and written communication skills
• Familiarity with Microsoft Office suite of applications (Excel, Word)
• Willingness to work near a mechanical shop with moderate noise
• Flexibility to work all shifts
• Must be able to continuously sit, talk, hear/listen and type
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

6 months dispatcher experience in a fast-paced shop is a bonus!

• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars