RN Patient Logistics - Transfer Center Job at Advocate Health Care (Charlotte)

RN Patient Logistics - Transfer Center

Advocate Health Care

Location:
United States , Charlotte

Category:
Nursing

Contract Type:
Employment contract

Salary:

38.20 - 57.30 USD / Hour

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Job Description:

RN Patient Logistics - Transfer Center FT 3p-3a position at Atrium Health Mobile Medicine - Care Coordination Center. Full-time role with 36 hours per week, schedule 3p-3a. Part of Advocate Health, a large nonprofit integrated health system.

Job Responsibility:

Obtains accepting/consulting providers, accurately documents PHI, and coordinates patient transport and bed assignment
Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions
Interacts with the entire Transfer Center team to ensure appropriate and timely placement of patients accepted for transfer
Gathers and maintains accurate representation of acute care facility bed capacity. Sends redistribution notification and regular updates to administrators, providers, facility leadership and area transportation agencies
Navigates complex algorithms based upon requested specialty in combination with knowledge of bed availability, proximity of the referring facility to the receiving facility, patient diagnosis and specialties and services needed to determine the most-appropriate receiving provider and facility
Attends facility Capacity and Safety Huddles to monitor staffing, safety, and capacity concerns as needed
Utilizes computer technology integrated telephone answering system for process inbound and outbound calls
Activate code group alerts to multidisciplinary teams to provide timely, high-quality patient care. Documents PHI and timestamps for accurate data collection and national data registry reporting
Sends diversion notification and regular updates to administrators, providers, facility leadership and area transportation agencies when a facility nears capacity
Serves as a liaison between the medical staff of the referring facility and the medical staff at the receiving facility to ensure a smooth inbound patient transfer process
Prioritizes the urgency of requests presenting through the phone queue and the electronic transfer request queue, as well as the urgency of all outstanding requests
Obtains accepting/consulting providers, accurately documents clinical information and personal health information, coordinates patient transport by partnering with the MedCenter Air Communications Center, and coordinates bed assignment. Provides timely communication throughout the process
Provides guidance as needed to referring facilities as to the most appropriate service or medical specialty to address their patients' medical needs
Review the EHR and communicates with the referring health care team as necessary to ensure the patient has not had significant clinical findings or changes and to ensure that the intended nursing unit is still appropriate
Assists Transfer Center Specialist teammates to manage, prioritize and/or redirect requests pending physician acceptance, bed assignment or patient placement

Requirements:

1-3 Years varied experience to include Med/Surg, Critical Care and Emergency preferred
Working knowledge of the Dispatch and Electronic Health Record and how they relate to admission, transfer, and discharge processes preferred
Previous experience in a call center or in virtual care preferred
Experience collaborating with multidisciplinary teams

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
February 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

RN Patient Logistics - Transfer Center

Advocate Health Care

Location:
United States , Charlotte

Category:
Nursing

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 22, 2026

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RN Patient Logistics - Transfer Center

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Category:Nursing

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 22, 2026

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