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Advocate Health Care Logo Advocate Health Care · Nursing

RN Patient Logistics - Transfer Center

United States, Charlotte Employment contract 38.20 - 57.30 USD / Hour · Job Posted February 22, 2026
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Job Description

RN Patient Logistics - Transfer Center FT 3p-3a position at Atrium Health Mobile Medicine - Care Coordination Center. Full-time role with 36 hours per week, schedule 3p-3a. Part of Advocate Health, a large nonprofit integrated health system.

Job Responsibility

  • Obtains accepting/consulting providers, accurately documents PHI, and coordinates patient transport and bed assignment
  • Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions
  • Interacts with the entire Transfer Center team to ensure appropriate and timely placement of patients accepted for transfer
  • Gathers and maintains accurate representation of acute care facility bed capacity. Sends redistribution notification and regular updates to administrators, providers, facility leadership and area transportation agencies
  • Navigates complex algorithms based upon requested specialty in combination with knowledge of bed availability, proximity of the referring facility to the receiving facility, patient diagnosis and specialties and services needed to determine the most-appropriate receiving provider and facility
  • Attends facility Capacity and Safety Huddles to monitor staffing, safety, and capacity concerns as needed
  • Utilizes computer technology integrated telephone answering system for process inbound and outbound calls
  • Activate code group alerts to multidisciplinary teams to provide timely, high-quality patient care. Documents PHI and timestamps for accurate data collection and national data registry reporting
  • Sends diversion notification and regular updates to administrators, providers, facility leadership and area transportation agencies when a facility nears capacity
  • Serves as a liaison between the medical staff of the referring facility and the medical staff at the receiving facility to ensure a smooth inbound patient transfer process
  • Prioritizes the urgency of requests presenting through the phone queue and the electronic transfer request queue, as well as the urgency of all outstanding requests
  • Obtains accepting/consulting providers, accurately documents clinical information and personal health information, coordinates patient transport by partnering with the MedCenter Air Communications Center, and coordinates bed assignment. Provides timely communication throughout the process
  • Provides guidance as needed to referring facilities as to the most appropriate service or medical specialty to address their patients' medical needs
  • Review the EHR and communicates with the referring health care team as necessary to ensure the patient has not had significant clinical findings or changes and to ensure that the intended nursing unit is still appropriate
  • Assists Transfer Center Specialist teammates to manage, prioritize and/or redirect requests pending physician acceptance, bed assignment or patient placement

Requirements

  • 1-3 Years varied experience to include Med/Surg, Critical Care and Emergency preferred
  • Working knowledge of the Dispatch and Electronic Health Record and how they relate to admission, transfer, and discharge processes preferred
  • Previous experience in a call center or in virtual care preferred
  • Experience collaborating with multidisciplinary teams

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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