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The Network Resident Housing Liaison oversees compliance processes for InnovAge PACE/LIFE contracted facility providers. The Network Resident Housing Liaison (RHL) is responsible for compliance activities and processes from initial audit to issue resolution to minimize the risk to InnovAge PACE/LIFE participants in contracted facilities.
Job Responsibility:
Assists with network expansion activities for lnnovAge PACE/LIFE by participating in pre-vetting audits of new Resident housing provider contract requests
Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results
Performs routine audits of contracted Resident care housing providers and prepares reports Director-Network Resident Housing Oversight and center leadership
Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers
Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning to increase quality, compliance and mitigate risk
Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance in housing providers
Monitors the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact
Provides support to InnovAge PACE/LIFE Center leadership to ensure compliance with contractual Resident care housing agreement
Performs desk review of internal quality data and documentation, departments meeting minutes, and functions to ensure adherence to regulatory guidance
Prepares requested reports by collecting, analyzing, and summarizing relevant information obtained through Resident care housing facility investigations, and other compliance activities
Assists Director-Network Resident Housing Oversight with policy and procedure development
Provides the on-boarding and orientation of contracted Resident housing facilities in collaboration with the Center leadership and Network
Performs other related duties as assigned
Requirements:
Bachelor’s degree from an accredited college or university in an appropriate clinical discipline or public health
Requires valid state issued driver’s license, personal transportation, safe driving record and auto insurance as required by law
A minimum of 3 years’ experience with current and relevant knowledge of applicable state and federal regulations for Long-Term Care and Assisted Living facilities
A minimum of one year working with the frail or elderly is required
Nice to have:
Registered Nursing License
Current knowledge of P.A.C.E. Regulations
Knowledge of interviewing and investigation techniques and implementation of corrective action plans
Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility
Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations
Communicates effectively both orally and in writing
able to act independently
interprets and explains complex rules and regulations