RN Navigator

• Provides coordination of care and support for patients, families and caregivers throughout the continuum of care
• Provides education for patient, caregiver and family on disease process, plan of care, treatment, symptom management and survivorship
• Effectively communicates with patient, caregiver, families and multidisciplinary healthcare teams
• Provides nursing assessment through a process of gathering pertinent patient's medical history and review of presenting symptoms
• Demonstrates professionalism in the workplace with patients, families, healthcare team and community
• Provide excellent customer service resulting in patient satisfaction with care
• Promotes a patient-and family-centered care environment for ethical decision making and advocacy for patients
• Provide a warm welcome to patient and family members with 2.2 introductions to self and multidisciplinary team members
• Communicate time for appointments, procedures and potential delays
• Prioritize incoming phone messages and triage according to clinical needs in a timely manner
• Return calls within same day of call
• Use positive service recovery techniques
• Returns patient messages and/or requests within 24 hours

• ADN Completion of accredited RN program
• 3 years of experience as a RN in an inpatient or outpatient setting
• AZ RN license
• American Heart Association BLS
• Computer skills, EMR documentation, Record/Verify system, work experience: patient education/interventions, symptom management

BSN

• health/dental/vision
• FSA
• matching retirement plans
• paid time off
• tuition assistance
• adoption assistance