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Serves as a patient advocate, liaison, and adviser/educator to assist patients with navigating the continuum of care.
Job Responsibility
Serves as a patient advocate, liaison, and adviser/educator to assist patients with navigating the continuum of care
Serves as a liaison between patient and clinical staff, administration, physicians, and community/external resources to coordinate/maximize resources and identify/resolve barriers to the plan of care
Provides emotional support, counseling, clinical education and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making
Assists patients and families with resolving financial, psychosocial, functional, and administrative issues by advising of options and referring to appropriate resources
Intervenes as appropriate to advocate for patient and family
Continuously reviews and evaluates patient progress as outlined within the plan of care
Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution
May collect and assess data to identify quality trends or actual sources of risks to patients and employees
Collaborates with multidisciplinary team and committees with respect to quality outcomes
Requirements
Accredited Program
BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association
BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association
BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association
BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential