RN, Case Manager Job at CVS Health (Detroit)

Job Description

In partnership with the primary care provider, (PCP), the RN, Case Manager is the lead for care management activities, drives care coordination and collaborates with interdisciplinary teams to ensure care continuity for complex patients. This role focuses on preventing avoidable admissions, driving efficient resource utilization, and ensuring effective team-based care. It is a field-based, in-person/on-site role, requiring strong relationships between patients, providers and care team members.

Job Responsibility

Manages an assigned caseload of complex patients in a value-based care environment, with a focus on driving reduced admissions, readmissions, and medical utilization
Accountable for panel metric performance in admission prevention, readmission prevention, and transitions of care metrics
Owns overall care coordination for assigned patients, functioning as the primary point of contact and ensuring alignment, accountability, and follow-through across the care team
Manage transitions of care episodes for patients on their panel, including timely completion of structured clinical assessments to identify post-discharge needs, medication reconciliation on behalf of the PCP, and addressal of identified needs directly or via collaboration with other team members
Collaborates patient’s PCP, family/caregiver, Social Worker, Behavioral Health Specialists, and other care team members, as needed to evaluate the individual's needs, goals, and plan of action and ensure care plan progression
Ensure timely documentation of key clinical assessments after admissions, while balancing in-center care team planning meetings
Lead in-person interdisciplinary care planning meetings to ensure effective care coordination and management between providers visits
Perform timely nursing assessments and provide patient education for chronic condition management and transitions of care
Educate patients and families, empowering them in their care, and advocating for their needs
Document visits in electronic health record according to internal standards
Other duties as assigned

Requirements

Current RN license in assigned state is required
Bachelor degree in nursing preferred
Minimum of 6-8 years nursing experience
Certified Case Manager (CCM) required, or willingness to obtain within 12 months of hire, unless candidate has 2-3 years of relevant care/case management experience
2+ years experience in transitional nursing, emergency room nursing, care coordination, discharge planning, or home health is strongly preferred
Demonstrated skill in motivational interviewing, patient activation, time management, and navigating community and social resources
A flexible and positive attitude
Comfort with ambiguity and change
High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution
Access to reliable transportation and ability to travel throughout the communities OSH serves
US work authorization
Someone who embodies being Oaky

What we offer

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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RN, Case Manager

Job Description

Job Responsibility

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