CrawlJobs Logo

Rn call center

intelycare.com Logo

IntelyCare

Location Icon

Location:
United States , Sioux City

Category Icon
Category:
Nursing

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends.

Job Responsibility:

  • Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition
  • Documents call criteria in eMR within a timely manner
  • Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate
  • Serves as a resource to customers seeking physician referral and community-based resource information
  • Provides health information to customers via UnityPoint Health’s approved resources
  • Maintains strict confidentiality of all employee and customer information
  • Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines
  • Supports change transformation initiatives
  • Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately
  • Perform other duties as assigned
  • Support team efforts in patient care delivery objectives
  • Provides assistance with other reasonable related duties as assigned by supervisor or manager
  • Ability to handle confidential and sensitive information
  • Ability to communicate effectively on the telephone
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
  • Ability to handle a “call Center” environment: work quickly and multi-task
  • Ability to demonstrate good customer service
  • Exhibits discretion and sound judgment in all aspects of the job

Requirements:

  • Active and unrestricted license to practice nursing in the states of Iowa and Illinois
  • Minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience (2-3 years preferred)
  • Strong time management and organizational skills
  • Excellent written and verbal communications
  • Proficiency in use of computer applications such as Microsoft Office and electronic health systems
  • Knowledge of federal healthcare laws and regulations
  • Highly developed communication skills to effectively work with all levels of management
  • Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision
  • Ability to work as a team member, creating and maintaining effective working relationships
  • Ability to understand and apply guidelines, policies and procedures
  • Graduate from an accredited nursing program (Bachelors of Science (BSN) preferred)
  • Compliance with Mandatory Child/Adult Abuse Reporting

Nice to have:

  • Bachelors of Science (BSN) preferred
  • 2-3 years of clinical nursing experience preferred
What we offer:
  • Paid time off
  • Parental leave
  • 401K matching
  • Employee recognition program
  • Dental and health insurance
  • Paid holidays
  • Short and long-term disability
  • Pet insurance
  • Early access to earned wages with Daily Pay
  • Tuition reimbursement
  • Adoption assistance

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
IntelyCare - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Rn call center

RN - Pediatric Call Center Triage

Performs telephone triage with the pediatric population. Position can be remote ...
Location
Location
United States , Charlotte
Salary
Salary:
35.50 - 53.25 USD / Hour
intelycare.com Logo
IntelyCare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of RN experience and pediatric experience preferred
  • Graduate from accredited school of nursing
  • BSN preferred
  • Current license to practice as a Registered Nurse in the state of applicable state required
  • Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
  • Experience in telephone triage, pediatrics and ED triage is desired
  • BLS required per policy guidelines
Job Responsibility
Job Responsibility
  • Performs telephone triage with diverse patient population
  • Assesses needed care and collaborates with patients, and others, to provide clinical solutions
  • Provides comprehensive nursing assessment in an untraditional nursing environment
  • Actively participates in team conferences and helps assess patient education needs
  • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
  • Notifies designated leadership of operational concerns
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Donor Call Center Coordinator RN

As a Registered Nurse (RN), you will be a pivotal healthcare professional, deliv...
Location
Location
United States , Houston
Salary
Salary:
39.18 - 58.28 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Of Science Nursing and Three (3) Years’ Experience, upon hire
  • Acute Care/ICU, dialysis unit and/or transplant experience
  • Registered Nurse: TX, upon hire
Job Responsibility
Job Responsibility
  • Review medical information, schedule testing, review results and compile data for presentation of patient's case
  • Notify consultants, prepare for and participate in physician‐led and multidisciplinary rounds, and communicate with patients, families and all disciplines involved in patient management in order to streamline and identify and solve potential problems
  • Maintain effective communication
  • Initiate and oversee all pre‐op and post‐op education, collaborating with nursing staff to provide a comprehensive teaching plan. Assess potential learning problems (language barrier, etc.)
  • Initiate and collaborate in research protocols, journal articles, abstracts and patient education material
  • Screen potential donor calls
  • coordinate and organize all aspects related to donor/recipient status at time of transplant. 24 hour call responsibility for both donor call and outpatient problems. Triage calls, initiating appropriate treatment/intervention as required
What we offer
What we offer
  • medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Parttime
Read More
Arrow Right

On-Call Triage RN Supervisor

Our groundbreaking hospice and palliative care programs offer a broad range of s...
Location
Location
United States , New York
Salary
Salary:
130000.00 - 140000.00 USD / Year
mjhs.org Logo
MJHS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate from an accredited School of Nursing
  • BSN or BS degree preferred
  • Three years of Hospice nursing experience
  • Supervisory or leadership experience preferred
  • 2-5 years Hospice experience/On Call required
  • New York State RN licensure
  • NYS valid license preferred
  • Current CHPN certification preferred
Job Responsibility
Job Responsibility
  • Provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and situations
  • Elevates complex issues to Team Manager, AOC or Hospice MD on call
  • Provides quality professional telephonic intervention to patients based on the Plan of Care
What we offer
What we offer
  • Sign-on Bonuses OR Student Loan Assistance for clinical staff
  • FREE Online RN to BSN and MSN degree programs
  • Tuition Reimbursement for all full and part-time staff
  • Dependent Tuition Reimbursement for clinical staff
  • Generous paid time off, including your birthday
  • Affordable and comprehensive medical, dental and vision coverage for employee and family members
  • Two retirement plans! 403(b) AND Employer Paid Pension
  • Flexible spending
  • MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
  • Fulltime
Read More
Arrow Right

Registered Nurse Call Center Triage

RN- Call Center Triage Charlotte FT Days (Georgia PACT RN Team). Performs teleph...
Location
Location
United States , Charlotte
Salary
Salary:
35.50 - 53.25 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate from an accredited School of Nursing required
  • Current license to practice as a Registered Nurse in the state of applicable state required
  • Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
  • BLS required per policy guidelines
  • Minimum of 5 years of RN experience preferred
  • Previous triage experience preferred
  • BSN preferred
  • Experience in telephone triage, pediatrics and ED triage is desired
  • Must speak English and adapt to fit the patient audience while conveying information
  • Intact sense of sight, hearing, smell, and touch
Job Responsibility
Job Responsibility
  • Performs telephone triage with diverse patient population
  • Assesses needed care and collaborates with patients, and others, to provide clinical solutions
  • Provides comprehensive nursing assessment in an untraditional nursing environment
  • Actively participates in team conferences and helps assess patient education needs
  • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
  • Notifies designated leadership of operational concerns
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right

Participant Navigator

The Participant Navigator supports the onboarding and training of all new InnovA...
Location
Location
United States , Sacramento
Salary
Salary:
23.00 - 26.11 USD / Hour
innovage.com Logo
InnovAge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in customer service-related roles
  • 2+ years working with the geriatric population
  • 1+ year working in a PACE program, understanding the inner workings of the center-based disciplines and participant experience
  • Strong communication and organization skills
  • High School Diploma or GED
Job Responsibility
Job Responsibility
  • Onboards new Participants to the InnovAge Pace Program by orienting them to all services provided by the center as it relates to regulatory guidelines for PACE centers
  • Introduces the participant to the different departments explaining their purpose, role and how they will support the participant
  • Explains how the Scheduling department works for in-center and outside services, including the need for the Participant’s support and compliance with appointments
  • Reviews the Service Delivery Request process should they want/need support items (scooter, bus pass, etc)
  • Shares our process on if any grievances/concerns the proper channels to engage and escalate
  • Orients new Participants to the PAC (participant activity committee) process
  • Orients new Participants to the “Call us First” program, Center Days, After Hours RN process, In-Home Service offerings, incontinence supply program
  • Orients new Participants to the medication refill process
  • Assists the new Participants in managing expectations and responsibilities of the center staff and the participant
  • Assists current participants with issues and needs in the day center and communicate with the appropriate staff
What we offer
What we offer
  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • Fulltime
Read More
Arrow Right

Registered Nurse On-Call Hospice

Are you looking for a rewarding career in hospice? If so, we invite you to join ...
Location
Location
United States , Pooler
Salary
Salary:
80000.00 - 89000.00 USD / Year
amedisys.com Logo
Amedisys
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current RN license, specific to the state(s) you are assigned to work
  • One+ year of nursing experience required
  • Current CPR certification
  • Valid driver's license, reliable transportation, and liability insurance
Job Responsibility
Job Responsibility
  • Performs initial nursing assessment on new admissions
  • Completes, coordinates and revises the total plan of care and maintains continuity of patient care by collaborating with appropriate staff
  • Regularly communicates patient progress to the clinical manager, physician and care team
  • Develops, prepares, and maintains individualized patient care progress records with accuracy, timeliness and according to care center policies
  • Records pain/symptom management changes/outcomes as appropriate
  • Educates families on patient condition, needs and care
  • Makes referrals to other hospice care disciplines as needed, or documents rationale for not doing so
  • Performs on-call responsibilities and on-call services to patients/families as assigned
  • Performs other duties as assigned
What we offer
What we offer
  • A full benefits package with choice of affordable PPO or HSA medical plans
  • Paid time off
  • Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan
  • Up to $500 in wellness rewards for completing activities during the year
  • Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program
  • 401(k) with a company match
  • Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave
  • Fleet vehicle program (restrictions apply) and mileage reimbursement
  • Fulltime
Read More
Arrow Right

RN Patient Logistics - Transfer Center

RN Patient Logistics - Transfer Center FT 3p-3a position at Atrium Health Mobile...
Location
Location
United States , Charlotte
Salary
Salary:
38.20 - 57.30 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 Years varied experience to include Med/Surg, Critical Care and Emergency preferred
  • Working knowledge of the Dispatch and Electronic Health Record and how they relate to admission, transfer, and discharge processes preferred
  • Previous experience in a call center or in virtual care preferred
  • Experience collaborating with multidisciplinary teams
Job Responsibility
Job Responsibility
  • Obtains accepting/consulting providers, accurately documents PHI, and coordinates patient transport and bed assignment
  • Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions
  • Interacts with the entire Transfer Center team to ensure appropriate and timely placement of patients accepted for transfer
  • Gathers and maintains accurate representation of acute care facility bed capacity. Sends redistribution notification and regular updates to administrators, providers, facility leadership and area transportation agencies
  • Navigates complex algorithms based upon requested specialty in combination with knowledge of bed availability, proximity of the referring facility to the receiving facility, patient diagnosis and specialties and services needed to determine the most-appropriate receiving provider and facility
  • Attends facility Capacity and Safety Huddles to monitor staffing, safety, and capacity concerns as needed
  • Utilizes computer technology integrated telephone answering system for process inbound and outbound calls
  • Activate code group alerts to multidisciplinary teams to provide timely, high-quality patient care. Documents PHI and timestamps for accurate data collection and national data registry reporting
  • Sends diversion notification and regular updates to administrators, providers, facility leadership and area transportation agencies when a facility nears capacity
  • Serves as a liaison between the medical staff of the referring facility and the medical staff at the receiving facility to ensure a smooth inbound patient transfer process
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right
New

RN Per Diem I

Work within the nursing process to provide direct nursing care to assigned patie...
Location
Location
United States , Albuquerque
Salary
Salary:
40.30 USD / Hour
hsc.unm.edu Logo
UNM Hospitals
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Program Graduate
  • Nationally Accredited Nursing Graduate
  • 1 year directly related experience
  • CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
  • RN in NM or as allowed by reciprocal agreement by NM
Job Responsibility
Job Responsibility
  • Deliver safe direct care to an assigned group of patients as required
  • Work within Hospitals, Nursing division and departmental policies
  • Work in collaboration with the healthcare team, implement and document individualized care plans incorporating age specific considerations, including discharge planning and patient/family teaching
  • Assist with special tests and procedures, ensure proper consent has been obtained
  • Participate in orientation
  • upon successful completion of preceptor training assume precepting and evaluation responsibilities of new personnel
  • Assist with or institute emergency measures for sudden, adverse developments in patients
  • Ensure that patient medical records contain necessary information
  • Answer telephones and triage calls as per departmental policy
  • Administer medication, including IV medication, via the Seven Rights
What we offer
What we offer
  • Full health/dental/vision with no deductible for full-time employees
  • Retirement with up to 6% match
  • PTO and 9 paid holidays
  • Amazing shift differentials including up to 26% for weekend nights
  • Sign-on bonuses and relocation assistance
  • 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
  • Parttime
Read More
Arrow Right