Registered Nurse Call Center Triage Job at Advocate Aurora Health (Charlotte)

Clinical Call Center Triage Nurse

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Austin, Texas

Salary:

29.10 - 62.32 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Job Responsibility

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Clinical Call Center Triage Nurse

The Clinical Call Center Triage Nurse effectively extends care during and outsid...

Location

United States , Work at Home

Salary:

29.10 - 62.32 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Active, non-probationary Compact Registered Nurse license in current state of residence
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Job Responsibility

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
employee stock purchase plan
wellness screenings
tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave

Fulltime

Wellness Registered Nurse

The Fox Hill Village Health & Wellness Center is a Nurse Led model that provides...

Location

United States , Westwood

Salary:

110000.00 USD / Year

Fox Hill Village

Expiration Date

Until further notice

Requirements

Holistic approach to nursing practice
Strong assessment, triage, and judgement skills
Demonstrated client and family education skills
Strong interpersonal, written, clinical documentation and oral communication abilities
Strong listening skills, while being approachable and articulate
Demonstrated effective collaboration and organizational skills
Exceptional computer skills, with proficiency with Microsoft Office (Windows, Outlook, Excel)
Ability to work weekends, holidays, and be on call for emergencies
Minimum of a Bachelor’s degree in Nursing
Five years of experience as a Registered Nurse, with two or more years’ experience in Gerontology preferred

Job Responsibility

Works collaboratively with Fox Hill Village health professionals to provide optimum nursing services to the residents of Fox Hill Village
Demonstrates the competencies of the gerontological registered nurse as described in the Standards of Gerontological Nursing Practice
Utilizes a holistic approach in providing nursing services to residents
Develops individualized wellness plans and goals with individual residents to maximize health and well-being and help residents attain their highest level of functioning
Uses Evidence-Based Practice methods in providing care to residents
Utilizes comprehensive assessment skills in triage of residents seeking care for health problems, minor illnesses and injuries and in performing wellness assessments
Includes family members when requested by residents or when otherwise appropriate
Implements treatments and other elements of care prescribed by a physician’s order or by the primary care provider
Maintains competency in Point of Care (CLIA-waived) Testing conducted in the Health & Wellness Center
Manages and performs periodic health maintenance/health monitoring activities as requested or needed by residents, such as blood pressure readings, weight measurement, etc

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program

Fulltime

New

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Parttime

New

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Donor Call Center Coordinator RN

As a Registered Nurse (RN), you will be a pivotal healthcare professional, deliv...

Location

United States , Houston

Salary:

39.18 - 58.28 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Nursing and Three (3) Years’ Experience, upon hire
Acute Care/ICU, dialysis unit and/or transplant experience
Registered Nurse: TX, upon hire

Job Responsibility

Review medical information, schedule testing, review results and compile data for presentation of patient's case
Notify consultants, prepare for and participate in physician‐led and multidisciplinary rounds, and communicate with patients, families and all disciplines involved in patient management in order to streamline and identify and solve potential problems
Maintain effective communication
Initiate and oversee all pre‐op and post‐op education, collaborating with nursing staff to provide a comprehensive teaching plan. Assess potential learning problems (language barrier, etc.)
Initiate and collaborate in research protocols, journal articles, abstracts and patient education material
Screen potential donor calls
coordinate and organize all aspects related to donor/recipient status at time of transplant. 24 hour call responsibility for both donor call and outpatient problems. Triage calls, initiating appropriate treatment/intervention as required

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime