Rma Specialist Job at Robert Half (Cypress)

Rma Specialist

This position is with a growing technology-focused organization and is ideal for...

Location

United States , Cypress

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in hardware/software troubleshooting or electronics repair
Experience in manufacturing, technical repair, or RMA environments preferred
Strong analytical and problem-solving skills
Experience with Jira and Microsoft Office

Job Responsibility

Diagnosing, testing, repairing, and refurbishing returned payment terminals
Hardware and software troubleshooting
Performing soldering and component-level repair work
Using oscilloscopes, multimeters, power supplies, and other electronic testing equipment
Reviewing schematics, PCB layouts, and service BOMs
Documenting repair activity and technical findings within the RMA system
Partnering with Engineering, Quality, and Customer Service teams to resolve technical issues

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Service Contract Specialist

As a Service Contract Specialist, you take pride in representing Baxter and our ...

Location

United States , Skaneateles Falls

Salary:

49600.00 - 68200.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
1+ year of experience in sales or customer service
Strong organizational skills
Skilled Critical Thinking
Excellent oral, written, and organization skills
Basic to intermediate computer knowledge and keyboard skills
Demonstrated ability to work independently and prioritize tasks
Prior sales, customer service, and or call center experience, preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Job Responsibility

Support the full customer lifecycle by researching accounts, identifying key stakeholders, generating sales opportunities, and assisting with customer onboarding, setup, contracting, and billing for RetinaVue subscriptions and professional services
Prepare sales support materials, service proposals, and customer documentation
collaborate with Sales, Project Managers, and cross-functional teams to develop opportunities and execute service agreements
Manage and maintain Salesforce opportunities, customer master data in SAP, and related business systems to ensure accurate records, data integrity, and process compliance
Execute and monitor subscription billing operations, including daily exception management, monthly invoicing, invoice delivery coordination, purchase order administration, and resolution of customer billing inquiries
Serve as the primary liaison between Sales, Operations, Finance, and other internal departments to support customer needs, troubleshoot issues, and deliver a positive customer experience
Administer contract renewals, IDN annual reviews, multi-year service agreement reconciliations, contract expiration reporting, and RMA billing activities
Maintain expertise in RetinaVue products, services, subscription models, ERP processes, and system integrations to support operational excellence and business continuity
Create and maintain Topcon camera serial numbers and other critical records to ensure device-level traceability and reporting accuracy
Train commercial teams on systems, processes, and billing protocols, while identifying and implementing improvements that reduce billing errors and enhance operational efficiency

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Print Production Specialist

Our Print Production team is where almost everything is printed at Formlabs. We ...

Location

United States , Perrysburg

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Strong problem-solver with analytical mindset
Organized, detail-oriented and forward thinking
Operates efficiently with minimal supervision
Can smoothly navigate competing priorities, tight deadlines, and last minute projects
Excellent communicator and team player
A passion for learning with a proven record of quickly mastering new technologies (Hardware and Software)
Fluent in English

Job Responsibility

Driving the printing process from start to end
Setting up multiple print jobs throughout the day
Cleaning, operating and maintaining the printers
Post-processing the printed parts including sifting, blasting and polishing
Packaging
Ensure our printers are clean, organized, and maintained
Execute printing projects to meet schedule deadlines
Communicate with the RMA team to ensure properly maintained and repaired printers
Consulting on prints, post processing and Documentation control
Constantly improve and streamline our production process to meet ever-growing production needs

What we offer

Medical/dental/vision insurance
15 days accrued PTO a annually
Company-paid lunch 3 days a week
401k with 3% match
unlimited 3D prints

Fulltime

Technical Customer Service Specialist

The Technical Customer Service (TCS) Specialist is responsible for managing cust...

Location

United States , Burlington

Salary:

27.00 - 30.00 USD / Hour

Myomo

Expiration Date

Until further notice

Requirements

1–3 years of customer service or technical support experience
Strong organizational skills with the ability to manage multiple cases simultaneously
Excellent written and verbal communication skills
Ability to work in a fast-paced, regulated environment
Thorough attention to detail and accuracy in documentation
Proficiency with Microsoft Office and web-based systems

Job Responsibility

Serve as the primary point of contact for incoming customer communications (phone, email, and portals)
Create, triage, and manage Cases and RMAs within the QMS
Ensure all required data is captured accurately at intake
Maintain ownership of case lifecycle from intake through closure or handoff
Provide first-level troubleshooting support for Myomo devices
Escalate complex issues to Service, Quality, or Engineering as appropriate
Support remote troubleshooting sessions with field staff, clinicians, and patients
Document troubleshooting steps and outcomes in accordance with QMS requirements
Initiate and manage RMA process including device intake coordination, shipping logistics and documentation, and work order alignment with the Service team
Track devices through the service workflow and provide status updates to stakeholders

Fulltime

Asset Specialist

For Arrow Global Supply Chain , we are currently looking for an Asset Specialist...

Location

Poland

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

2-3 years of experience in a similar role
Self-Starter and Team Player
Ability to work and think independently
High level of ownership and accountability for assigned tasks
Superior organizational, resourcefulness, analytical and problem-solving abilities
Proven effective verbal and written communication skills, also in English
Proven track record of strong work ethic and customer service
Expert organizational, time management and multitasking skills
Has experience working in ERP systems (Oracle would be an advantage) and preferably has experience of Global purchasing in a commodity/fast paced environment
Ability to work in a challenging and multicultural environment

Job Responsibility

Place supplier purchase orders to meet customer forecast and order demand
Manage supplier backlog which include push, pull, cancellations
Communicate with the suppliers regarding the supply situation and share it with sales team
Manage escalations with suppliers
Resolve receiving and invoice discrepancies
Initiate new part creation
Ensure supplier performance and manage clear communication
Maintain system parameters of purchasing and supplier
Take a broad perspective to problems and spot new, less obvious solutions
Attending meetings with suppliers

What we offer

Premium Medical Care program + Dental Package
MyBenefit System (including MultiSport Card & vouchers)
Professional and personal development in attractive industry
A very interesting role with many challenges and opportunities to learn
Daily cooperation with customers and suppliers from all over the world
Friendly work atmosphere and fair work-life balance
Fully remote recruitment process

Fulltime

Customer Escalation Specialist - Networking (Shift 2)

Customer Escalation Specialist - Networking (Shift 2) This role has been design...

Location

United States , Spring

Salary:

18.61 - 39.42 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Networking/Infrastructure knowledge

Job Responsibility

Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality
Will work in Juniper's Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures
Customers may be either external or internal
Will work closely with Global Customer Care teams
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally
Ensuring Proof of Delivery and addressing general customer service questions
Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager
Interfaces with other Juniper groups as required and as experience permits
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Variable incentives may also be offered

Fulltime

Accounts Receivable Specialist

We are looking for a detail-oriented Accounts Receivable Specialist to support a...

Location

United States , Menomonee Falls

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of hands-on accounts receivable experience
Prior exposure to credit review, cash application, and commercial collections activities
Strong attention to detail with the ability to manage accurate financial records
Ability to work independently and stay organized in a part-time onsite environment
Detail-oriented, confident communication skills for customer-facing interactions
Basic to intermediate Excel skills for tracking, reporting, and account review

Job Responsibility

Evaluate customer credit requests and help establish appropriate payment terms and account limits
Prepare and enter invoices and customer account statements with a high level of accuracy
Record incoming payments from checks, wire transfers, and credit card transactions to keep accounts current
Review daily bank activity, identify prior-day receipts, and post payments in a timely manner
Maintain organized accounts receivable files and keep customer account information updated
Reconcile open balances, research aged items, and resolve billing or payment discrepancies
Follow up on past-due accounts, document collection efforts, and communicate professionally with customers regarding outstanding balances
Process return-related transactions and complete required RMA documentation
Support manual and portal-based receivables tasks, including data entry, filing, and related administrative follow-through

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Parttime

Sales Operation Specialist

We are seeking a Sales Operation Specialist to join our SK Hynix Account Team, s...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor degree
2~4 years of prior experience in sales operations or related fields preferred
Proficiency in using sales-related systems (e.g., ERP)
Strong communication skills in both Korean and English
Ability to collaborate effectively with internal teams (Account Managers, HQ Planning, Supply Chain, Finance) and external customers
Positive attitude and resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment
Strong customer-oriented mindset, with a proactive approach to problem-solving and service excellence

Job Responsibility

Manage customer inquiries and forecasted demand by capturing and maintaining accurate data in the SAP system
Support quotation activities by creating and updating quotes in the system based on requests from Sales officers
Provide support for delivery and return merchandise authorization (RMA) processes, including tracking status and responding to requests
Initiate the order booking process and ensure a smooth handover to downstream teams, including the Advanced Business Services (ABS) team, for order processing
Ensure accurate and timely handover of customer quotes and orders for booking
Provide general sales and account support, including data collection, status tracking, and coordination with stakeholders as needed
Contribute to process improvement initiatives and participate as a team member in operational projects

Fulltime

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Rma Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Rma Specialist

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