Rma Specialist Job at Robert Half (Cypress)

Rma Specialist

This position is with a growing technology-focused organization and is ideal for...

Location

United States , Cypress

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual Mandarin required
Minimum 3 years of experience in hardware/software troubleshooting or electronics repair
Experience in manufacturing, technical repair, or RMA environments preferred
Strong analytical and problem-solving skills
Experience with Jira and Microsoft Office
Associate degree or technical/vocational training preferred

Job Responsibility

Diagnosing, testing, repairing, and refurbishing returned payment terminals
Hardware and software troubleshooting
Performing soldering and component-level repair work
Using oscilloscopes, multimeters, power supplies, and other electronic testing equipment
Reviewing schematics, PCB layouts, and service BOMs
Documenting repair activity and technical findings within the RMA system
Partnering with Engineering, Quality, and Customer Service teams to resolve technical issues

What we offer

Medical, vision, dental, life and disability insurance
401(k) plan

Fulltime

New

Customer Escalation Specialist - Networking (Shift 3)

Provide professional solutions to the company end-users, dealers and service pro...

Location

United States , Spring

Salary:

18.61 - 39.42 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills
Networking/Infrastructure knowledge

Job Responsibility

Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality
Will work in Juniper's Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures
Customers may be either external or internal
Will work closely with Global Customer Care teams
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally
Ensuring Proof of Delivery and addressing general customer service questions
Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager
Interfaces with other Juniper groups as required and as experience permits
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate’s degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

New

Senior Customer Repair and Intake Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical coverage
Dental coverage
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

New

Experienced Customer Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Chandler

Salary:

75000.00 - 106000.00 USD / Year

Boeing

Expiration Date

June 13, 2026

Requirements

5 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Job Responsibility

Reviews of customer purchase orders to assess requirements
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
Performs research in SAP (ERP) to potentially resolve order issues
Reviews and actions open orders that are pending resolution
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
Monitors / Expedites orders with high complexity and urgency
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
several programs that provide for both paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

!

New

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage starting on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Quality Specialist

Robert Half is seeking a Quality Specialist to support manufacturing by leading ...

Location

United States , Santa Ana

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4–7+ years of experience in: Quality inspection
Quality technician
Manufacturing quality roles
Experience with: Nonconformance handling and MRB processes
Dispositioning parts (rework, scrap, use-as-is)
Strong ability to read and interpret: Engineering drawings
GD&T
Hands-on experience with: Calipers, micrometers (CMM exposure preferred)
Experience inspecting: Mechanical components and/or electronic assemblies (PCBA preferred)
Ability to work independently and make real-time quality decisions

Job Responsibility

Perform hands-on inspection of mechanical and electronic components (PCBA, assemblies, machined parts)
Sit at triage stations to evaluate nonconforming parts in real time
Determine appropriate disposition: Rework / fix
Escalate to MRB
Return to supplier
Support and progressively take ownership of the MRB process
Act as a secondary decision-maker on nonconformance disposition
Partner with Manufacturing and Quality Engineers to troubleshoot issues
Participate in root cause analysis and corrective actions
Support RMA and supplier-related quality activities as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Order Management Specialist

The role of the Order Management and Billing Analyst (OBA) is to assist the sale...

Location

Mexico , Mexico City

Salary:

Not provided

Teradata

Expiration Date

Until further notice

Requirements

Exemplary level of ethics
Excellent oral and written communication skills. Ability to lead problem solving activity
The ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Excellent organization skills and a high level of comfort handling details
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Excellent work attendance records and habits
Ability to think creatively and adapt well to change
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation

Job Responsibility

Assist Sales Teams in securing proper order documentation for execution into systems
Ensure system configuration and pricing on purchase order is consistent with contract
Review contract to determine all elements of the transaction
Add proper product IDs to order for any bundled items (Subscriptions, Hardware, Software, Services, etc.)
Ensure all related orders are built in our systems / ERP for appropriate booking and invoicing
Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
Generate customer invoices for assigned accounts in an accurate and timely manner
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies

Fulltime

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Rma Specialist

Job Description

Job Responsibility

Requirements

What we offer

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