RMA Manager Job at Vicor Corp. (Andover)

Inside Sales Representative

What You will Be Doing: Responsible for system-related work which would consist ...

Location

India , Bangalore

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management
Basic understanding of International Trade practices of Warehouse & Inco. Terms
Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
Must have min of 2 to 5-years’ experience from EMS/ Electronics components distribution
Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented
Excellent customer service / interpersonal skills
Excellent communication skills, including English & country specific language
Express ideas with clarity since role require regular exchange of communication
Demonstrate analytical , multitasking, prioritize and problem-solving skills
Advanced computer proficiency level

Job Responsibility

Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management
Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
Responsible for overall Customer management as well as handling RMA (customer returns)
Order Management, Sales Order Entry, Sales order Maintenance
Shipment Release
Inventory Management
Ensure on time delivery
Process RMA (Customer returns)
Shared role with Field Sales / IS – Pre-Order & Order Entry
Collaborate with sales team to meet or exceed monthly and annual sales goals

What we offer

Insurance
Bonus
Growth Opportunity

Fulltime

Sales Operations Team Leader

Arrow Electronics, is a leading global provider of IT solutions that help busine...

Location

Morocco , Casablanca

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, supply chain management, or a related field
3-5 years of experience in RMA management or a similar role
Strong leadership, communication, and analytical skills
Proficiency in ERP systems and data analysis tools
High level of English language both in written and oral communication
Knowledge of industry regulations and quality standards

Job Responsibility

Team Leadership: Guide and mentor the RMA team to achieve high performance and maintain standards
RMA Oversight: Manage the entire RMA lifecycle, from Customer to Supplier and back, including returns, inspections, repairs, replacements, and refunds
Customer & Supplier Relations: Address escalated RMA issues and supplier quality concerns, ensuring prompt resolutions
Data Analysis: Track trends, generate reports, and recommend improvements to reduce return rates and enhance product quality
Compliance & Collaboration: Ensure adherence to policies and regulations while working with quality assurance, logistics, supply chain, sales, integration center to resolve recurring issues
Process Optimization: Identify and implement workflow enhancements to improve efficiency and customer satisfaction

What we offer

A full-time permanent role within a globally recognized IT leader
The chance to work on strategic, high-impact programs
A dynamic international environment, collaborating with teams across EMEA and North America
Opportunities for career growth and professional development in cloud and project management
A culture that values innovation, collaboration, and continuous improvement
Social advantages: CNSS, CIMR, Health insurance

Fulltime

Sr. Procurement Manager, Global Logistics

This position will focus on warehousing, reverse logistics (RMA), and logistics ...

Location

United States , San Jose

Salary:

165000.00 - 175000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

Bachelor’s degree in supply chain management, Operations, Engineering, or Business (master’s preferred)
8+ years of experience in Logistics / Services Procurement, with strong emphasis on Warehousing, Reverse Logistics (RMA), and contract management
Direct sourcing experience with 3PLs, warehousing providers, fulfillment centers, repair/refurbishment vendors, and reverse logistics partners
Strong understanding of warehouse operations, RMA workflows, inventory handling, labor models, and cost drivers
Demonstrated expertise in services contracting, including MSAs, SOWs, rate cards, SLAs, outsourcing models, should-cost analysis, benchmarking, and commercial negotiations
Experience running RFx processes and managing suppliers through the full contract lifecycle
Ability to operate effectively in a fast-moving, ambiguous environment while influencing cross-functional stakeholders
Strong analytical, communication, and stakeholder management skills
Proficiency with Microsoft Excel, Word, and PowerPoint

Job Responsibility

Lead and manage the Warehousing & RMA sourcing categories, owning end-to-end supplier engagement across third-party warehouses, fulfillment centers, repair depots, refurbishers, and reverse logistics partners
Own the commercial strategy and supplier portfolio supporting inbound warehousing, outbound distribution, returns processing (RMA), refurbishment, resale, recycling, and disposal operations
Negotiate, draft, and manage Statements of Work (SOWs), Master Service Agreements (MSAs), NDAs, amendments, and pricing exhibits with warehousing, RMA, and logistics service providers
Lead RFx processes for Warehousing and RMA services, including scope definition, bid analysis, supplier evaluation, and recommendation using eSourcing tools
Develop and execute category strategies leveraging market intelligence, supplier benchmarking, rate cards, capacity planning, and total cost of ownership (TCO) models across storage, handling, labor, repair, and reverse logistics cost drivers
Act as the primary commercial point of contact for Warehousing and RMA suppliers, managing pricing, performance issues, claims, compliance, contract changes, and escalations
Identify and deliver cost optimization and productivity initiatives, including network optimization, supplier rationalization, rate re-benchmarking, and process improvements across warehousing and returns flows
Partner closely with Logistics Operations, Supply Chain, Finance, Sales, Service, and Legal teams to support budgeting, forecasting, and cost validation that withstands executive scrutiny
Host QBRs and supplier scorecard reviews, driving accountability around SLAs, KPIs, service quality, cost, compliance, and continuous improvement
Ensure suppliers meet commitments related to cost, capacity, service levels, quality, inventory accuracy, RMA turnaround times, and compliance

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
mental health and financial wellness support and resources
commuter benefits
retirement options (401(k)/pension)

Fulltime

Staff Accountant

We are offering an exciting opportunity for a Staff Accountant in Seattle, Washi...

Location

United States , Seattle

Salary:

60000.00 - 84000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Accounts Payable (AP)
Demonstrable experience with Accounts Receivable (AR)
Capability to perform Bank Reconciliations
Familiarity with General Ledger operations
Competence in preparing Journal Entries
Ability to carry out Month End Close activities
Proficiency in QuickBooks software
Experience with SAP software
Ability to handle Incoming Payments
Experience in preparing Aging Reports

Job Responsibility

Execute the processing of incoming payments through check, credit cards, and EFTs
Oversee and manage collections, write-offs, and bad debts with customers as needed
Analyze credit worthiness of customers and make decisions on holding or releasing incoming customer orders
Maintain accurate customer credit records and handle any discrepancies in invoices
Conduct bank reconciliations on a regular basis
Manage the Return Merchandise Authorization (RMA) system, including the restocking and backflushing of inventory
Prepare and process city and state tax forms, ensuring compliance with all government reporting requirements
Handle daily input of cash receipts data to the ERP system and reconcile data with bank deposit
Review and prepare invoices before sending, ensuring all charges are accurate
Make general journal entries and adjustments as needed, and maintain the petty cash drawer

What we offer

Medical/Dental/Vision
Life insurance
LTD
401k
10 days PTO
7 paid holidays

Fulltime

Customer Service Rep (RMA)

The Returns Administrator acts as the central liaison for customers, field perso...

Location

United States , Manchester

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

1–3 years of customer service or related experience
Strong written and verbal communication skills
SAP and SalesForce experience preferred
Proficient in Excel

Job Responsibility

Manage the full end-to-end returns (RMA) process, including initial validation, RMA creation in the ERP system, approval coordination, and post RMA activities
Meet daily productivity and workflow expectations set by the manager
Generate, maintain, and analyze RMA reports using SAP and Power BI
Coordinate and process carrier claims
Deliver monthly, quarterly, and annual RMA reports and statistics to upper management
Provide exceptional service to internal and external customers in alignment with departmental objectives
Collaborate with cross-functional teams including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics
Accurately interpret and communicate information from the ERP system
Manage multiple shared mailboxes and resolve a high volume of customer inquiries
Regularly evaluate current processes and implement improvements as needed

Warehouse Operations Specialist

Help us change the way the world parks. Parking isn’t just about spaces – it’s a...

Location

United States , Dripping Springs

Salary:

25.00 - 29.00 USD / Hour

Parking Network B.V.

Expiration Date

March 09, 2026

Requirements

Experience in a technical field, typically acquired through 2-5 years of experience
Experience communicating with colleagues in a technical environment
High school diploma or equivalent

Job Responsibility

Pre-configure devices for outbound shipments
Perform Factory Acceptance Testing (FAT) and hot staging (pre-commissioning) of specific projects outlined by management
Develop written documentation on processes and tasks as needed
With Manufacturing Management supervision, manage the RMA Process with internal stakeholders, field technicians and vendors/suppliers
Test and inspect RMA equipment and provide information to disposition equipment
Communicate with internal stakeholders (Project managers, Software implementation specialists, Support etc.) on projects

What we offer

Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and flexible work environment
Opportunities for professional growth and development

Fulltime

Cross Technology Service Delivery Field Support Engineer

The Data Center Server Technician is responsible for the physical installation a...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or a related field
Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage
Dell PowerEdge servers, Unity, PowerStore
VMware Certified Associate VCTA-DVC
Dell Information Storage
Associate - DCA-ISM
Veeam Backup and Recovery and or Veritas Netbackup
Azure Fundamentals
Hardware Knowledge: Understanding of server architecture
Networking Basics: Familiarity with the OSI Model, TCP/IP, and basic switch configuration

Job Responsibility

Hardware Deployment: Install, configure, and decommission servers, storage devices, and network equipment (switches, routers, firewalls)
Maintenance & Repair: Replace failed hardware components, including motherboards, CPUs, RAM, HDDs/SSDs, and Power Supply Units (PSUs)
Cabling Infrastructure: Manage copper and fiber optic cabling, including routing, labeling, and testing connectivity
Incident Management: Respond to automated ticketing systems to resolve hardware alerts within defined Service Level Agreements (SLAs)
Inventory Management: Track spare parts, manage RMA (Return Merchandise Authorization) processes, and update Asset Management Databases (AMDB)

Fulltime

Team Lead, Support Services

The Team Lead, Support Services is an entry level management role responsible fo...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or a related field
Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage
Dell PowerEdge servers, Unity, PowerStore
VMware Certified Associate VCTA-DVC
Dell Information Storage
Associate - DCA-ISM
Veeam Backup and Recovery and or Veritas Netbackup
Azure Fundamentals
Hardware Knowledge: Understanding of server architecture
Networking Basics: Familiarity with the OSI Model, TCP/IP, and basic switch configuration

Job Responsibility

Hardware Deployment: Install, configure, and decommission servers, storage devices, and network equipment (switches, routers, firewalls)
Maintenance & Repair: Replace failed hardware components, including motherboards, CPUs, RAM, HDDs/SSDs, and Power Supply Units (PSUs)
Cabling Infrastructure: Manage copper and fiber optic cabling, including routing, labeling, and testing connectivity
Incident Management: Respond to automated ticketing systems to resolve hardware alerts within defined Service Level Agreements (SLAs)
Inventory Management: Track spare parts, manage RMA (Return Merchandise Authorization) processes, and update Asset Management Databases (AMDB)
Ensure the delivery of support services to clients
Ensure the efficient operation, optimization, and continuous improvement of less complex support services
Manage and deploy targeted support services programs to help accelerate sales, client engagement and service delivery
Collaborate with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations

Fulltime

RMA Manager

Vicor Corp.

Location:
United States , Andover

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 08, 2026

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Job Description:

Job Responsibility:

Requirements:

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