CrawlJobs Logo

RMA & After Sales Representative

arrow.com Logo

Arrow Electronics

Location Icon

Location:
Poland , Gdańsk

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides. Description: As an RMA & After Sales Representative, you will be a crucial member of the EMEA RMA & After Sales Team, responsible for managing customer post-shipment and quality-related claims and goods returns, ensuring customer satisfaction, and maintaining efficient after-sales support. This role involves coordinating with customers, suppliers, and internal teams to handle product returns, replacements, and repairs. You will ensure RMAs (Return Material Authorizations) are processed efficiently and according to Arrow, Suppliers, and standard operating procedures. You will collaborate with various internal departments and the PDC (Primary Distribution Center) to handle the return, disposal, or further analysis of products. Additionally, you will take a leading role in resolving issues and addressing root causes effectively.

Job Responsibility:

  • Process and manage RMA requests from customers in a timely manner
  • Coordinate with internal and external stakeholders, and suppliers for product returns and replacements
  • Ensure accurate documentation and tracking of returned products
  • Follow through to confirm returned products are restocked, scrapped, or returned to the Supplier in compliance with company guidelines
  • Provide support and troubleshooting assistance to customers
  • Maintain control of the open backlog of service requests and RMAs from entry through billing
  • Investigate and support root cause analysis for shipment and quality related claims
  • Work closely with Sales, Asset, Suppliers, Warehouse, and Finance teams to resolve issues and eliminate root causes
  • Maintain clear and effective communication with all relevant internal and external stakeholders
  • Maintain regular communication with customers regarding the status of their returns and repairs
  • Provide timely updates and resolutions to customer issues
  • Monitor KPIs on RMA and after-sales activities
  • Analyze data to identify trends and areas for improvement
  • Report on RMA issuance and supplier returns metrics to track performance and identify areas for improvement

Requirements:

  • Strong organizational skills
  • Excellent communication and customer service skills
  • English proficiency – C1
  • Local language would be an advantage
  • Proficiency in MS Office
  • Ability to work effectively in a dynamic and fast-paced environment
  • Preferred minimum 1-2 years of experience of Customer Service, Claims (RMA) Managements, after-sales support or a related role in the electronics industry
  • Ability to work independently and as part of a team

Nice to have:

Local language would be an advantage

What we offer:
  • Working in a multicultural environment
  • Permanent contract
  • Private medical care program
  • MyBenefit Platform

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Arrow Electronics - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for RMA & After Sales Representative

RMA & After Sales Representative

As an RMA & After Sales Representative, you will be a crucial member of the EMEA...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
arrow.com Logo
Arrow Electronics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organizational skills
  • Excellent communication and customer service skills
  • English proficiency – C1
  • Local language would be an advantage
  • Preferred minimum 1-2 years of experience of Customer Service, Claims (RMA) Managements, after-sales support or a related role in the electronics industry
  • Ability to work independently and as part of a team
  • Proficiency in MS Office
Job Responsibility
Job Responsibility
  • Process and manage RMA requests from customers in a timely manner
  • Coordinate with internal and external stakeholders, and suppliers for product returns and replacements
  • Ensure accurate documentation and tracking of returned products
  • Follow through to confirm returned products are restocked, scrapped, or returned to the Supplier in compliance with company guidelines
  • Provide support and troubleshooting assistance to customers
  • Maintain control of the open backlog of service requests and RMAs from entry through billing
  • From ongoing reviews of open SRs/RMAs determine if the vendors have shipped and/or billed the return order
  • Investigate and support root cause analysis for shipment and quality related claims, to provide more complex problem solving
  • Follow up with vendor returns team to expedite returned products and supply data to supplier quality for failure analysis
  • Work closely with Sales, Asset, Suppliers, Warehouse, and Finance teams to resolve issues and eliminate root causes
  • Fulltime
Read More
Arrow Right

Inside Sales Representative

What You will Be Doing: Responsible for system-related work which would consist ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
arrow.com Logo
Arrow Electronics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management
  • Basic understanding of International Trade practices of Warehouse & Inco. Terms
  • Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
  • Must have min of 2 to 5-years’ experience from EMS/ Electronics components distribution
  • Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented
  • Excellent customer service / interpersonal skills
  • Excellent communication skills, including English & country specific language
  • Express ideas with clarity since role require regular exchange of communication
  • Demonstrate analytical , multitasking, prioritize and problem-solving skills
  • Advanced computer proficiency level
Job Responsibility
Job Responsibility
  • Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management
  • Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
  • Responsible for overall Customer management as well as handling RMA (customer returns)
  • Order Management, Sales Order Entry, Sales order Maintenance
  • Shipment Release
  • Inventory Management
  • Ensure on time delivery
  • Process RMA (Customer returns)
  • Shared role with Field Sales / IS – Pre-Order & Order Entry
  • Collaborate with sales team to meet or exceed monthly and annual sales goals
What we offer
What we offer
  • Insurance
  • Bonus
  • Growth Opportunity
  • Fulltime
Read More
Arrow Right

Technical Product Support Specialist

The Technical Product Support Representative is to provide world class technical...
Location
Location
Canada , Victoria
Salary
Salary:
65000.00 - 75000.00 USD / Year
synapse-its.com Logo
Synapse - Manufacturing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED mandatory
  • bachelor's degree is highly preferred
  • Excellent interpersonal and communication skills
  • High technical acumen with electronics and traffic and pedestrian safety hardware and software systems
  • Strong understanding of traffic signal control technologies
  • Patience with customers and excellent phone communications skills
  • Ability to explain technical products to non-technical and technical audiences
  • Solid problem-solving skills
  • Ability to work collaboratively with cross-functional teams and field application engineering team
  • Technical writing skills
Job Responsibility
Job Responsibility
  • Provide world class technical support to customers of Synapse ITS products
  • Answer initial questions/requests and provide step-by-step guidance
  • Utilize ticketing software, CRM software, ERP software and other tools to successfully resolve issues
  • Process warranty and non-warranty RMA claims
  • Be responsible for the technical understanding throughout the products life cycle
  • Conduct technical support, primarily via telephone and email, directly with customers to diagnose and resolve product and installation issues
  • Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins
  • Use a ticketing system to open, track and close customer issues
  • Provide necessary reports and feedback to product marketing and engineering
  • Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems
  • Fulltime
Read More
Arrow Right

Inside Sales Representative

What You’ll Be Doing; What We Are Looking For; What’s In It For You; About Arrow
Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
arrow.com Logo
Arrow Electronics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in any field
  • Minimum of 6-8 years of related experience
  • Strong understanding of both distribution sales and business operations
  • Ability to size and scope priorities in the market, understand competitive advantages and disadvantages and deploy resources to grow market share accordingly
  • Excellent verbal and written communication and negotiations skills
  • Ability to build good relationship with customers, suppliers, and internally with cross function teams
  • Proactive and strategic mindset to win business
  • Resilience, energetic and positive attitude
Job Responsibility
Job Responsibility
  • Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales
  • Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
  • Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
  • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective
  • Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements
  • Resolve discrepancies with the customer prior to order entry
  • enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues
  • Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability
  • Customers Service and Service Requests: Meets customer service agreements established in SOW
  • Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements
What we offer
What we offer
  • Medical Insurance
  • Life Insurance
  • Year-end bonus
  • Performance Bonus
  • 5-Day Work Week
  • Growth Opportunities
  • Fulltime
Read More
Arrow Right

Field Assurance Complaint Handling

Field Assurance complaint Handling role for a Medical Device Company. Duration: ...
Location
Location
United States , Salt Lake City
Salary
Salary:
18.00 - 22.00 USD / Hour
gomillenniumsoft.com Logo
MillenniumSoft Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have at least 2-3 years’ experience in a related area or equivalency required
  • Demonstrated human relations and communication skills
  • Experience in Word Processing and spreadsheets, and strong telephone skills
  • Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment
  • Minimum High school diploma, GED. If no Tech school degree, must have at least 2-3 years’ experience in a related area or equivalency required
Job Responsibility
Job Responsibility
  • Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps
  • Must have good communication verbally and written (emails)
  • Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client
  • Provide follow-up service by calling customers who have recently had service interactions
  • Maintain accurate records and documentation on service tickets
  • Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required
  • Fulltime
Read More
Arrow Right

Customer Service Representative

As a Customer Service Representative, you’ll be the key conduit between our clie...
Location
Location
United States , Norton Shores
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree required
  • 2–4 years’ experience in customer service (professional or technical/industrial setting preferred)
  • Proven proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Outstanding communication skills, both written and verbal
  • strong math skills and data accuracy
  • Detail-oriented with excellent organizational and time-management abilities
  • Ability to prioritize, multitask, and perform in a fast-paced environment
Job Responsibility
Job Responsibility
  • Act as both the first point of contact and primary solution-provider for customer inquiries, including order status, shipping updates, and expediting requests
  • Respond to RFQs by coordinating with production to confirm pricing and lead times
  • prepare and deliver formal quotes per company procedures
  • Accurately process new customer accounts, incoming orders, order changes, and acknowledgments
  • maintain updated customer database records
  • Document all interactions, inquiries, and transactions with attention to accuracy and compliance
  • Proactively communicate with customers and internal stakeholders to provide timely updates on lead times, delivery, and order progress
  • Problem-solve issues by collaborating cross-functionally with production, sales, and finance teams
  • oversee RMA and credit dispute processes
  • Organize digital files and generate reports using Microsoft 365, QuickBooks, and other business systems
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Customer Service Representative

Needed Immediately: Customer Service Representative in Kennesaw, GA. Daily busin...
Location
Location
United States , Kennesaw
Salary
Salary:
Not provided
selectek.com Logo
Selectek
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 -5 years business experience – Manufacturing experience preferred
  • Proficiency in Microsoft Office
  • Sage 100 Software experience (or other comparable)
  • HubSpot CRM experience is a plus
  • Must have ability to multi-task and prioritize workflow
  • Strong interpersonal skills – “Customer Focused”
  • Strong attention to details and high organizational skills
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Order entry, Quoting, RMA’s, and Invoicing (print, mail, online, credit card)
  • Sales Support and Record Maintenance of customer transactions
  • Direct interfacing with customers/prospects by phone and email
  • All aspects of A/R functions
  • Fulltime
Read More
Arrow Right

Customer Service Representative - UK Market

We are looking for a Customer Service Representative (Back Office) to join our S...
Location
Location
Poland , Poznan
Salary
Salary:
Not provided
kennametal.com Logo
Kennametal
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role
  • Strong organizational skills and attention to detail
  • Comfortable working cross-functionally with different departments
  • Good command of English (spoken and written)
Job Responsibility
Job Responsibility
  • Create and manage sales documents in cooperation with regional CSR teams
  • Handle orders, scheduling agreements, quantity contracts, T&D orders, returns (RMA), repair and reconditioning orders
  • Manage complaints in CRM, ensure SLA compliance, prepare responses (including translations), create credit memos and replacement orders
What we offer
What we offer
  • Hybrid work
  • Complete training from scratch
  • Stable job conditions
  • Multisport
  • lunch pass
  • language courses
  • Medicover
  • many others
  • Fulltime
Read More
Arrow Right