RMA & After Sales Representative Job at Arrow Electronics (Gdańsk)

RMA & After Sales Representative

As an RMA & After Sales Representative, you will be a crucial member of the EMEA...

Location

Poland , Gdańsk

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Strong organizational skills
Excellent communication and customer service skills
English proficiency – C1
Local language would be an advantage
Preferred minimum 1-2 years of experience of Customer Service, Claims (RMA) Managements, after-sales support or a related role in the electronics industry
Ability to work independently and as part of a team
Proficiency in MS Office

Job Responsibility

Process and manage RMA requests from customers in a timely manner
Coordinate with internal and external stakeholders, and suppliers for product returns and replacements
Ensure accurate documentation and tracking of returned products
Follow through to confirm returned products are restocked, scrapped, or returned to the Supplier in compliance with company guidelines
Provide support and troubleshooting assistance to customers
Maintain control of the open backlog of service requests and RMAs from entry through billing
From ongoing reviews of open SRs/RMAs determine if the vendors have shipped and/or billed the return order
Investigate and support root cause analysis for shipment and quality related claims, to provide more complex problem solving
Follow up with vendor returns team to expedite returned products and supply data to supplier quality for failure analysis
Work closely with Sales, Asset, Suppliers, Warehouse, and Finance teams to resolve issues and eliminate root causes

Fulltime

Inside Sales Representative

What You’ll Be Doing; What We Are Looking For; What’s In It For You; About Arrow

Location

Malaysia , Penang

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in any field
Minimum of 6-8 years of related experience
Strong understanding of both distribution sales and business operations
Ability to size and scope priorities in the market, understand competitive advantages and disadvantages and deploy resources to grow market share accordingly
Excellent verbal and written communication and negotiations skills
Ability to build good relationship with customers, suppliers, and internally with cross function teams
Proactive and strategic mindset to win business
Resilience, energetic and positive attitude

Job Responsibility

Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales
Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective
Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements
Resolve discrepancies with the customer prior to order entry
enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues
Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability
Customers Service and Service Requests: Meets customer service agreements established in SOW
Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements

What we offer

Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
Growth Opportunities

Fulltime

Inside Sales Representative

What You will Be Doing: Responsible for system-related work which would consist ...

Location

India , Bangalore

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management
Basic understanding of International Trade practices of Warehouse & Inco. Terms
Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
Must have min of 2 to 5-years’ experience from EMS/ Electronics components distribution
Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented
Excellent customer service / interpersonal skills
Excellent communication skills, including English & country specific language
Express ideas with clarity since role require regular exchange of communication
Demonstrate analytical , multitasking, prioritize and problem-solving skills
Advanced computer proficiency level

Job Responsibility

Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management
Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
Responsible for overall Customer management as well as handling RMA (customer returns)
Order Management, Sales Order Entry, Sales order Maintenance
Shipment Release
Inventory Management
Ensure on time delivery
Process RMA (Customer returns)
Shared role with Field Sales / IS – Pre-Order & Order Entry
Collaborate with sales team to meet or exceed monthly and annual sales goals

What we offer

Insurance
Bonus
Growth Opportunity

Fulltime

Order Processing / Customer Service Representative

Robert Half is seeking a bilingual Spanish Order Processing / Customer Service R...

Location

United States , Opa-Locka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in order processing, customer service, operations, or logistics support
Strong SAP experience required
Strong Microsoft Excel skills required
Excellent communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Bilingual Spanish is a must

Job Responsibility

Receive and review customer orders, resolving discrepancies as needed
Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines
Send order acknowledgements and communicate updates to customers
Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products
Communicate shipment delays and provide status updates to customers
Arrange logistics and shipping in accordance with company guidelines
Create invoices and coordinate with the finance department regarding payment or credit issues
Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email
Maintain accurate order documentation and records
Assist with claims resolution related to delivered products

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate’s degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Senior Customer Repair and Intake Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical coverage
Dental coverage
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage starting on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Customer Service Representative - Night Shift (12-Month Contract)

The primary role of Customer Support function is to provide exceptional customer...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Strong personal computer skills and familiarity with Windows-based software
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to communicate clearly and effectively
Effective retention skills
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Must demonstrate strong written and oral communication skills in English

Job Responsibility

Provide order processing data entry, perform necessary changes to customer address information in Oracle, including corrections, additions, and deletions while ensuring accuracy
to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions
Adhere to data governance policies and procedures related to data management
Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs
Respond to customer complaints in a professional manner
attempt to resolve complaints successfully in accordance with established guidelines
Attempt to troubleshoot customers' problems
Inform supervision/management of all unresolved complaints
Respond to calls and emails received from our US & Canada stakeholders
Document customer transactions accurately in Oracle

Fulltime

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RMA & After Sales Representative

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Requirements

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