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Parking Network B.V. · Logistics

Rma Administrator

Canada, Burnaby · Job Posted July 03, 2026

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Job Description

The RMA Administrator is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process for PARCS hardware components. This role supports a high volume of inbound requests and ensures accurate, timely processing of hardware returns, repairs, and replacements. Acting as a key link between customers, Product Support, Field Service, and Logistics, the RMA Administrator ensures efficient resolution of hardware issues while maintaining strong system accuracy, documentation, and customer communication.

Job Responsibility

Receive, review, and process RMA requests through Support case notifications (e.g., Salesforce)
Validate warranty status, purchase history, and eligibility for return in accordance with company policies
Create and manage RMA records, including issuance of RMA numbers and documentation
Coordinate shipment of replacement parts and manage return logistics
Track RMA lifecycle in Support Case systems ensuring accurate updates and closure
Partner with service teams to inspect, test, and disposition returned hardware
Maintain detailed documentation including serial numbers and failure outcomes
Collaborate with internal teams to identify recurring issues
Monitor RMA queues and ensure SLA adherence

Requirements

1–3 years experience in RMA processing, purchasing, logistics, or hardware support
Experience with hardware or manufacturing environments
Strong attention to detail and time management
Excellent communication skills
Experience with ERP systems (Oracle Fusion) and Salesforce
Intermediate Excel skills
Experience working with vendors and purchase orders

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Burnaby

Rma Administrator

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