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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Encourage, recruit, register, and schedule guests to participate in recreation activities
Promote a fun and relaxing atmosphere for guests
Provide information to guests about available recreation facilities and activities
Promote the rules and regulations of the recreation facility
Observe activity in the recreational facility and respond appropriately in emergencies
Be aware of possible safety situations and inform supervisor/manager
Clean and maintain recreational equipment and supplies
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Follow company policies and procedures
Ensure uniform and personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Process payments for rental equipment, recreation activities, facility rentals, or retail sales
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Enter and locate work-related information using computers and/or point of sale systems
Stand, sit, or walk for an extended period
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested
Requirements:
CPR Certification
First Aid Certification
Recreation Equipment certification
Any certification or training required by local and state agencies