Job Description:
The Ritz‑Kids Attendant is responsible for bringing the Ritz‑Kids program to life by creating safe, engaging, educational, and memorable experiences for children across the property, in alignment with The Ritz‑Carlton brand standards and philosophy. Through warm, caring, and professional interactions, the Ritz‑Kids Attendant inspires curiosity, play, and learning, ensuring every child feels welcomed, valued, and cared for. This role facilitates, organizes, and supervises age‑appropriate children’s activities, encouraging active participation while incorporating the Ritz‑Kids pillars of Nature, Exploration, Responsibility, and Culture, as applicable. The Ritz‑Kids Attendant ensures the proper execution of the Ritz‑Kids arrival experience, including the presentation and explanation of children’s amenities, and maintains clear and reassuring communication with parents and guardians. The Ritz‑Kids Attendant continuously monitors the physical and emotional well‑being of children during activities, enforces safety guidelines, and responds appropriately to any incidents or emergencies in accordance with established procedures. The role also maintains clean, organized, and child‑appropriate Ritz‑Kids spaces, ensuring all toys, materials, and equipment are properly cared for and safely used. Acting as an ambassador of the Ritz‑Kids program, the Ritz‑Kids Attendant demonstrates genuine care for children and their families, anticipates needs, and collaborates effectively with fellow Ladies and Gentlemen to deliver legendary service. The position requires full compliance with company policies, required training, and the brand’s service, culture, and appearance standards.
