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Risk Strategists at Whatnot specialize in merging data analysis, best-in-industry risk and cybersecurity knowledge, and operational hustle to programmatically detect, measure, and thwart bad actors from disrupting our marketplace.
Job Responsibility:
Monitoring: Tracking trust and fraud trends and analyzing the root causes
Frontline investigation: develop and iterate rules to enforce Whatnot’s policies at scale
Developing strategies: Creating tools, processes, and strategies to improve bad actor detection and mitigation
Assessing risk: Evaluating new tools and existing processes for risk, and proposing ways to mitigate it
Managing fraud controls: Collaborating with technology and operations teams to manage trust and fraud controls
Tracking performance: Monitoring the performance of trust and fraud strategies, tools, and processes
Identifying opportunities: Looking for opportunities to invest in trust and fraud protection for the short and long term
Supporting new product launches: Analyzing fraud risks for new products and countries, and developing strategies to mitigate those risks before and after launch
Work closely with the Trust and Risk engineering teams, operations partners, and data scientists to ensure long-term protections for our buyers and sellers are built and codified
Requirements:
Interest in having a direct impact on Whatnot’s mission
Responsible for the analysis of fraud or trust trends, the development of mitigation strategies and deployment of creative solutions to effectively manage the customer journey across the product
Assist in the development and optimization of risk mitigation controls within our framework of tools to ensure the business meets or exceeds our trust and risk goals while supporting business growth targets
Measure and monitor rule performance for the purpose of statistically quantifying risk and opportunity
Seek and design creative solutions to risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data
Endless curiosity and the passion to understand our customers and the transaction pattern
What we offer:
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work