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The successful candidate will be placed within the RADAR Change team, responsible for supporting the implementation and execution of change processes centered on Citi’s Operations reporting suite and supporting Operations reporting. This includes reviewing the requirements and reporting for completeness, accuracy, and compliance with particular focus on policy and standards as they apply to the Change Controls. The candidate will be responsible for gathering requirements, raising change requests to onboard new data feeds, testing and implementation of technology changes.
Job Responsibility:
Participate on projects across their lifecycle: identifying the problem, analyzing root causes, developing solutions
Operate a change management process across project stakeholders changes to ensure all changes to scope clearly defined, control and financial impacts well understood and signed off prior to implementation
Develop, track and maintain project plans, the status of deliverables and the RAID log
Manage project risk, issues, assumptions and dependencies with a strong focus on ensuring there are clear owners and resolution dates
Monitor and control all steps of the project through post implementation support period
Provides governance and oversight may include (not limited to) technology operational risk, risk for example
Develop relationships with support functions and senior leadership
Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
Tests and monitors key controls which have been identified for each product line and document results
Liaises with business and line control officers on any deficiencies or control gaps
Ensures appropriate remedial actions are in place where deficiencies are identified
Documents, implements, and executes Corrective Action Plan (CAP) for management of control issues
Provide status updates to management on change requests
Support reporting requests for Operations
Monitor reporting for completeness and accuracy
Requirements:
Previous, relevant experience is essential
Excellent organizational skills, ability to prioritize and adapt to change
Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Consistently demonstrates clear and concise written and verbal communication skills
Ability to both work collaboratively and independently
ability to navigate a complex organization
Proficient in MS Office applications (Excel, Word, PowerPoint)
Project management skills, MCA knowledge
What we offer:
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
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