Risk Manager

• Serves as liaison with Police, security, medical services and front of house staff in all matters involving event safety, security and traffic control
• Assists in coordination of third-party security staff, to ensure appropriate coverage
• Responsible for responding to and properly documenting guest related incidents and/or injuries
• Demonstrates excellent customer service skills
• responds promptly to customer needs and requests for service and/or assistance
• Efficiently and courteously provides guidance to guests and staff concerning event safety and security
• Completes various records and reports
• Performs other related duties as assigned by venue management

• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Ability to learn new skills
• Subject to credit and background screening
• Minimum of five years of responsible experience in security or law enforcement and a focus on security and safety
• Police and/or law enforcement background strongly preferred
• Experience and understanding of the principles, tactics, and procedures related to the management of security and safety services in a public assembly environment
• Work independently and able to exercise judgement and initiative
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment
• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue
• Type on keyboard and maneuver a computer mouse
• Reach with arms and hands to finger, handle, or manipulate hardware and equipment
• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
• Work inside and outside the building is required, with possible exposure to adverse conditions
• Able to work extended and/or irregular hours including nights, weekends, and holidays

Police and/or law enforcement background strongly preferred