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The organisation is undergoing significant transformation, with teams across the business embracing new opportunities and placing customers at the centre of decision-making. This role offers the opportunity to be recognised for existing skills while continuing to develop and make a meaningful impact. Reporting to the Head of Risk, the role provides Group-level oversight of operational risk and internal control management. This includes risk reporting, monitoring the overall risk profile, and staying abreast of internal and external developments that may impact the business. There are multiple vacancies available, with opportunities on a permanent basis as well as fixed-term contracts (approximately 6–9 months).
Job Responsibility:
Oversee Operational Risk through review and constructive challenge of risk profiles, key risk indicators (KRIs), risk events, and management actions, ensuring findings and recommendations are agreed and delivered
Contribute to assessment of the overall risk profile against Risk Appetite, taking into account internal and external developments
Support the maturation of Risk Appetite application by enhancing directorate-level risk and control assessments, including KPI, KRI, and KCI methodologies
Identify opportunities to digitise and automate risk management processes to improve efficiency and value
Collaborate with first line of defence teams to ensure out-of-appetite risks have appropriate action plans in place, supported by effective governance and monitoring
Highlight areas suitable for formal Risk Assurance activity to the Head of Business Risk
Promote a strong, risk-aware culture across the organisation and lead by example
Support the implementation and ongoing coordination of quarterly Risk and Control Self-Assessments (RCSAs), including transition from annual assessment cycles
Contribute to the development and maintenance of operational risk policies, standards, templates, and tools
Engage in governance forums to ensure risk decisions are sound, proportionate, and well-informed
Maintain strong working relationships across all three lines of defence to reduce silos and enable cross-functional insight
Contribute to executive and board-level risk reporting, including enterprise risk, solvency, and annual reporting outputs
Support refresh of Emerging Risk and Top Risk assessments through cross-business engagement
Assist with the effective operation of Operational Risk and Risk Management Committees, including scheduling, agenda setting, and production of high-quality papers that drive meaningful discussion and challenge
Regularly contribute to governance papers and commentary to ensure the operational risk profile is clearly articulated, aligned, and well understood at all levels
Requirements:
Background within the general insurance sector or a comparable regulated environment
Experience conducting thematic risk or assurance assessments
Strong report-writing skills with the ability to communicate complex topics clearly and concisely
Understanding of the balance between risk management, control, and business growth
Curious mindset with a passion for continuous improvement and new ideas
Strong stakeholder engagement and influencing skills