Risk & Control Manager - Process Management

The ICS Governance & Control function sits within International Card Services (ICS), which comprises all issuing functions across our 28 international markets (excluding the U.S.). ICS colleagues operate across diverse geographies and disciplines, issuing products to both Consumer and Commercial customers. The organization is integral to the global growth strategy for American Express, with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable, well-managed growth. We are seeking a motivated and detail-oriented Process Mapping Manager to lead the documentation, analysis, and continuous improvement of business processes across the ICS organization. This role supports the successful delivery of our Risk and Control Self-Assessment (RCSA) program by ensuring all key processes are fully mapped, risks and controls are accurately identified, and documentation meets enterprise standards and regulatory expectations. The Process Mapping Manager will partner closely with central RCSA teams, process owners, risk leads, and second-line stakeholders to ensure timely completion of process mapping, high-quality documentation, and strong process governance.