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Protect and strengthen the IKEA brand through risk management, compliance, business operations, health, and safety initiatives. Ensure the security of people and property, mitigate risks, manage incidents, and enforce company policies and regulatory standards.
Job Responsibility:
Hires, onboards and trains the co-workers
Directs the overall selection, onboarding, development of coworkers
Creates individual development plans to secure succession
Manages resource planning, co-worker relations issues and performance and delegates responsibilities
Executes various compliance tasks including assessments, follow-up, training, and statistical reports related to company policies and standards, U.S. Business Risk & Compliance policies, and national/local applicable laws and regulatory requirements
Oversees the safety and security of people and property within the site/unit and supports the unit Manager with identifying, managing, and mitigating risks in the unit
Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation, documentation and reporting of all incidents and emergency situations
Ensures thorough documentation of all incidents that relate to potential liability for IKEA
Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance related matters
Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal investigations
Leads the unit's physical security program and safety program
Works closely with outside agencies as required to ensure compliance with all local and national laws regarding safety and security
Requirements:
At least 3-years of previous retail Safety & Security Management experience, or at least 3-years IKEA Risk & Compliance experience including internal training programs to develop towards a Risk & Compliance Manager position
Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a retail environment
Previous experience with running/implementing a comprehensive safety program and security program in a retail environment
Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and training de-escalation methods, and managing safety and security vendors
Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills with strong attention to detail
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