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This role will be pivotal to building strong relationships with First Line teams, providing independent oversight, challenge, education and advisory support to ensure the Enterprise Risk Management Framework (ERMF) is effectively embedded. This role acts as the eyes and ears for the Enterprise Risk team and the role holder must be comfortable challenging senior leaders and dealing with ambiguity. It is paramount that they have excellent communication and storytelling skills and can facilitate workshops, where required, to help identify and assess risks/issues. They are trusted advisors and constructive challengers. The Risk Business Partner (RBP) will help the business make risk‑informed decisions that lead to good customer outcomes, whilst leading the implementation of second‑line risk initiatives across the organization. It is expected the RBP will sit with First Line teams regularly and become an extension of their leadership team, helping to move risk management into a decision enabling capability. This role will operate within the Three Lines of Defence model with close working relationships across second line such as Enterprise Risk Data Lead, Technical Enterprise Risk Lead, Compliance Monitoring.
Job Responsibility:
Framework oversight & development: Ensure the ERMF is embedded and understand challenges and concerns, which will be relayed as needed. This role will support the rollout of solutions and improved ways of working
Business partnering & independent challenge: Partner with First Line leaders to ensure risks are identified, assessed, and managed
provide knowledgeable, impartial advice and escalate material issues to senior management when required. Support with risk trade off discussions using data and expertise
Eyes and Ears: Sit with first line teams, becoming an extension of them. Hear and share feedback to enable improvements and/or spreading of best practice
Facilitation: Facilitate workshops to ensure risks are relevant and aligned to strategic objectives. Support implementation of Risk Appetite so it is digestible and measurable
Risk governance & forums: Support the design and operation of risk governance forums
ensure risk topics are surfaced, debated, and decisions recorded
drive the follow‑through on actions
Second‑line initiatives & deep dives: Lead the implementation of second‑line risk initiatives
run targeted deep dives on enterprise risks and control themes to provide data‑led insights
Reporting & committees: Produce high‑quality materials for ERCC and other governance bodies, evidence of RMF adherence and enabling risk‑informed decisions with customer outcomes in mind
Training, communication & culture: Develop and deliver risk training and tailored communications to build capability among First Line risk representatives and promote an enterprise‑wide risk culture
Terminology & methodology alignment: Apply consistent ERM terminology and support directorates in accurate risk/control self‑assessments
Requirements:
Minimum of 5 years’ experience in Risk Management within financial services or telecommunications, with a strong track record of delivery
Excellent stakeholder engagement and comfortable translating complex data into executive insights
Trusted Advisor mindset with excellent facilitation and storytelling skills
Strong stakeholder management, with a track record of independent challenge and pragmatic escalation for senior attention when needed
Proven experience in enterprise risk management within a second‑line oversight/advisory role, partnering closely with First Line teams
Understanding of ERM principles, KRIs, Risk Appetite and risk scoring methodologies
Excellent attention to detail and commitment to data integrity
Excellent analytical and written communication skills, combined with strong IT proficiency, including advanced use of MS Office applications (Word, Excel, PowerPoint) and SharePoint
Familiarity with telecoms risk landscape and emerging technology risks
Demonstrable application of innovative thinking to resolve issues efficiently, rather than waiting for crises or external intervention
Deep understanding of Three Lines of Defence, controls design/operation, and enterprise risk processes (risk identification, assessment, treatment, monitoring, reporting)
Ability to lead risk initiatives that scale across a complex organisation
Excellent written and verbal communication
able to craft committee‑ready materials and engaging training that drives adoption of the RMF
What we offer:
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies