Job Description
As a Risk & Controls Oversight Lead - Retail & Wealth Risk, you’ll be responsible for overseeing risk and control across Retail customers being referred for Investment and Wealth products, ensuring that key risks are effectively identified, understood, and managed. This includes maintaining a great focus on customer outcomes, helping to prevent issues such as mis-selling, poor advice, unresolved complaints, and inconsistent delivery of Consumer Duty expectations. You will assess risks linked to product suitability and proposition design, ensuring products are appropriate for their target audience and deliver fair value. You’ll also support the management of advice boundary and referral risks, ensuring clear and effective controls are in place across Barclays UK (BUK) – Prive Bank and Wealth Management (PBWM) interactions and that the distinction between guidance and advice is maintained. Oversight of sales and distribution practices will form a key part of the role, including monitoring risks related to incentivisation and ensuring consistency across digital, telephony, and branch channels. In addition, you’ll help ensure that marketing and target audience selection are appropriate and aligned with regulatory expectations. The role includes monitoring compliance with ring-fencing requirements and supporting the effectiveness of service management reviews, as well as overseeing risks within digital channels, including customer journeys, routing, accessibility, and overall omni-channel experience. You’ll also play a key role in identifying and addressing any non-compliance with retail banking and wealth regulations across products, communications, and referral models. Alongside this, you will support robust governance and clear accountability across Retail, Wealth, and Prive Bank and Wealth Management (PBWM), ensuring that risks are appropriately escalated and challenged where required, helping to maintain a robust and well-controlled environment.
