CrawlJobs Logo

Risk and Control Operations Manager

onemainfinancial.com Logo

OneMain Financial

Location Icon

Location:
United States , Wilmington

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Brightway Credit Card team is looking for a Risk and Control Operations Manager to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast‑growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high‑visibility events.

Job Responsibility:

  • Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure
  • Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders
  • Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations
  • Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications
  • Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion

Requirements:

  • Bachelor’s degree
  • 3+ years in corporate governance, internal audit, or risk‑focused roles
  • Strong understanding of regulatory relations and risk governance processes
  • Experience with controls, operational risk, regulatory, or quality assurance work
  • Excellent communication, facilitation, and stakeholder‑management skills
  • Data‑driven approach to solving ambiguous or unstructured problems
  • Ability to manage multiple priorities and deliver under tight deadlines
  • Proven ability to influence and collaborate across diverse teams, including senior leaders
  • Strong attention to detail and analytical mindset
  • Proficiency with Microsoft Office tools

Nice to have:

  • Experience in credit card or financial services
  • Familiarity with risk and control tools such as Archer, Pulse, and Tableau
What we offer:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
OneMain Financial - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Risk and Control Operations Manager

Senior Business Risk and Control Manager

The Business Risk and Control Senior Officer - SVP - Belfast is responsible for ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Operational Risk Management, Audit, Compliance or other control function
  • Familiarity with 3rd party risk models
  • Consistently demonstrates clear and concise written and verbal communication skills
  • SQL, Perl or Python, Matlab or R, Excel VBA, and database administrator experience is a plus
  • Bachelor’s/University degree or equivalent experience, potentially Masters degree
Job Responsibility
Job Responsibility
  • Work with Management on governance and the facilitation of the execution of the Manager Control Assessment (MCA)
  • Accountable for the quality, completeness, and accuracy of the implementation of the Control Framework
  • Ensure the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements
  • Direct teams in the implementation of the Lessons Learned Policy
  • Support management in the review and challenge process, within the FLUs, on the effective design and management of controls
  • Assess, with management, the adherence to the MCA Standard through controls after the execution of a process (QA)
  • Assist management in exercising control over Operational and Compliance Risk
  • Help management allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories
  • Assist management with engagement across stakeholders to support controls initiatives progress reporting
  • Support management with coordinating across cross functional teams to address audit and regulatory queries
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Business Risk and Control Senior Manager

The Business Risk and Control Senior Manager is responsible for managing profess...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • Project management and governance experience with demonstrated ability to achieve and exceed critical milestones
  • Outstanding leadership, communication, and influencing skills
  • Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators
  • Demonstrated judgement and critical thinking skills
Job Responsibility
Job Responsibility
  • Contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA)
  • Manage teams in the quality, completeness, and accuracy of the implementation of the Control Framework
  • Perform a detailed analysis on the identification of issue root cause and recommend corrective actions
  • Contribute to the Lessons Learned Policy, monitoring control breaches and disseminating learnings
  • Participate in the review and challenge process on the effective design and management of controls
  • Support adherence to the MCA Standard through controls before and after process execution
  • Deal with Operational and Compliance Risk in accordance with policy requirements
  • Identify, assess, escalate, and manage risk exposures across Risk Categories
  • Ensure governance and training are in place to support risk management
  • Manage risks associated with new activities and changes to the business
What we offer
What we offer
  • Best-in-class benefits
  • Equal opportunity employer commitments
  • Fulltime
Read More
Arrow Right

Business Risk and Control Senior Manager

The Business Risk and Control Sr Manager is responsible for managing professiona...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • project management and governance experience with demonstrated ability to achieve and exceed critical milestones
  • outstanding leadership, communication, and influencing skills
  • ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators
  • demonstrated judgment and critical thinking skills
Job Responsibility
Job Responsibility
  • Contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA)
  • manage teams in the quality, completeness, and accuracy of the implementation of the Control Framework
  • perform a detailed analysis on the identification of issue root cause
  • contribute to the Lessons Learned Policy
  • participate in the review and challenge process on the effective design and management of controls
  • contribute to the timeliness, accuracy and completeness of the MCA through controls
  • support adherence to the MCA Standard
  • ensure compliance with Operational and Compliance Risk
  • perform detailed analysis to identify, assess, escalate, and manage risk exposures
  • support Risk Appetite and assess exposures
What we offer
What we offer
  • equal opportunity employer
  • work-life balance
  • global benefits
  • accessibility accommodations
  • Fulltime
Read More
Arrow Right

Payments Operations Risk & Control Lead

The TTS Payments Operations Risk & Control Team provides oversight & support to ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of TTS products/operations particularly in the payments space
  • Knowledge of applicable Operational Policies / procedures / Control Standards
  • Extensive, 7-10 years of relevant experience
  • Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level
  • Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions
  • Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly
  • Good at brainstorming. Needs to communicate complex ideas simply and compellingly
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)
Job Responsibility
Job Responsibility
  • Understand key risks within the Business and operational processes relating to TTS P&R
  • Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals
  • Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation
  • Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes
  • Assist with the drive to establish MCA as part of Transformation
  • Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/modified
  • Be fully up to date and familiar with relevant Citi Policies and standards
  • Work closely with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects
  • Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions
  • Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Operational Risk Manager - Processing Risk Analytics Director

The Processing Risk Analytics Director is responsible for developing and impleme...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience with the extraction and analysis of both large and small, complex data sets
  • working knowledge of statistics and relational databases
  • experienced in Operational Risk
  • knowledge of other risk disciplines (market risk, credit risk) is a plus
  • demonstrated analytical ability
  • familiar with using and developing taxonomies to clarify causes, impacts, themes
  • track record in developing and implementing new ideas to mitigate risk and improve current processes
  • effective communicator able to gain senior colleague/client commitment
  • track record of managing global teams
  • operates as a leader with an understanding and appreciation for diverse backgrounds
Job Responsibility
Job Responsibility
  • Update and implement Processing Risk Policy, Standards and Procedures
  • partner with the 1st line of defense to maintain and enhance Key Indicators
  • develop holistic ways to measure Processing Risk
  • facilitate accurate reporting of operational risks to senior management and the Board of Directors
  • analyze operational risk data to identify high-risk areas
  • identify root causes of losses and ensure mitigation actions
  • summarize results for senior management forums and regulators
  • apply sound ethical judgment in managing and reporting control issues
  • supervise and manage a global team.
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • discretional annual performance-related bonus
  • private medical insurance packages
  • Employee Assistance Program
  • pension plan
  • paid parental leave
  • special discounts for employees, family, and friends
  • access to learning and development resources.
  • Fulltime
Read More
Arrow Right

Operational Risk Management - Quality Assurance Lead - SVP

Operational Risk Assurance teams support the Global Operational Risk function by...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Substantial years of experience in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
  • Exceptional relationship management skills
  • In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management
  • Ability to effectively communicate complex topics to a broad audience
  • Detailed oriented with analytical skills
  • Expert in Microsoft Office Tools
  • Bachelor’s/University degree, Master’s degree preferred
Job Responsibility
Job Responsibility
  • Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures
  • Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams
  • Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team
  • Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
  • Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time
  • Co-ordinating and managing stakeholder engagements within wider Risk organization
  • Responsible for providing management information
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...
Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10-15 years relevant experience
  • Significant experience in Operational Risk and/or Payment Operations
  • Ability to manage through influence to drive implementation across a global organization
  • Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
  • Outstanding communication and presentation skills required.
  • Track record leading Control related projects and programs.
  • Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.
Job Responsibility
Job Responsibility
  • Responsible for managing payment risk teams for the Asia South & JANA Cluster
  • Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
  • Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
  • Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
  • Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
  • Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
  • Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
  • Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
  • Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
  • Prepare reports for senior management
What we offer
What we offer
  • Resources to meet your unique needs
  • Empowerment to make healthy decisions
  • Financial well-being support
  • Opportunity for career growth at a global financial institution.
  • Fulltime
Read More
Arrow Right

Finance Risk and Control Group Manager

The Global Finance Control Testing Team is responsible for the testing of contro...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred
  • Hands on experience in the Finance function in a Global Bank would be a plus
  • Good understanding of Financial Services products and services
  • Subject matter expert on controls design, execution and/or control testing
  • Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes
  • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
  • Effective communication, written and presentation skills
  • Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
  • Independent thinker and able to perform a credible challenge of businesses/functions
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred
Job Responsibility
Job Responsibility
  • Supports the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights for all controls within the Finance organization
  • Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process
  • Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
  • Maintains resource forecast for own team as well as forecasting for successful controls testing transition and Central Execution training
  • Prepares reporting on control testing results for Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team for socialization
  • Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
  • Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics
  • Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy