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OneMain Financial Logo OneMain Financial · Finance

Risk and Control Operations Manager

United States, Wilmington · Job Posted April 11, 2026
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Job Description

The Brightway Credit Card team is looking for a Risk and Control Operations Manager to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast‑growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high‑visibility events.

Job Responsibility

  • Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure
  • Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders
  • Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations
  • Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications
  • Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion

Requirements

  • Bachelor’s degree
  • 3+ years in corporate governance, internal audit, or risk‑focused roles
  • Strong understanding of regulatory relations and risk governance processes
  • Experience with controls, operational risk, regulatory, or quality assurance work
  • Excellent communication, facilitation, and stakeholder‑management skills
  • Data‑driven approach to solving ambiguous or unstructured problems
  • Ability to manage multiple priorities and deliver under tight deadlines
  • Proven ability to influence and collaborate across diverse teams, including senior leaders
  • Strong attention to detail and analytical mindset
  • Proficiency with Microsoft Office tools

Nice to have

  • Experience in credit card or financial services
  • Familiarity with risk and control tools such as Archer, Pulse, and Tableau

What we offer

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
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