Risk and Compliance Specialist II - SPOT Job at Uber (Phoenix)

Job Description

The Special Projects Operations Team is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards. SPOT agents complete high quality reviews and projects within the scope of the organization, including background checks, audit related work, and fraud mitigation. We work together with the Program teams, Legal teams, and others to ensure compliance to all regulatory standards and mitigate risk. This role changes daily and relies on multiple tools and modalities to ensure platform-wide compliance and mitigate risk.

Job Responsibility

Perform basic research and data entry related to multiple crucial projects
Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls
Be able to learn and master multiple systems used within the workplace
Communicate quickly and effectively to internal Uber members as needed
Become an expert on processes and may help with sophisticated problem solving
Follow process guides to complete tasks and provide support to various crucial initiatives
Investigate fraud instances and take action accordingly
Conduct outbound call campaigns and support supply campaigns sought at getting earners on the road
Take on projects to update and audit partner documentation

Requirements

More than 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting or a regulated area
Experience with Google Suite/Microsoft Office

Nice to have

Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication
Ability to multitask, prioritize, and handle time effectively
Excellent interpersonal skills, integrity, and follow-through on tasks
Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
Detail-oriented
Basic analytical/technical skills
Ability to work with sensitive customer information
Demonstrated leadership in workplace, school setting, community, or other environment

What we offer

Eligible to participate in Uber's bonus program
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits (see link)

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Risk and Compliance Specialist II - SPOT

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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