Risk Analyst, Customer Oversight

The Customer Oversight team at Plaid is a cross-functional team responsible for protecting the Plaid ecosystem by identifying, assessing, and mitigating risk throughout the customer lifecycle. The team plays a critical role in maintaining trust in the platform by ensuring our controls both protect and enable the business. Plaid is the gateway our customers use to build, launch, and scale fintech applications that expand access to financial services. In this role, you’ll be a core operator on the Customer Oversight team, supporting day-to-day risk operations through customer onboarding and ongoing monitoring. You’ll review new and existing customers, conduct risk assessments, and take action in accordance with established policies and procedures. You’ll partner closely with teams across Go-To-Market, Security Engineering, Legal, and Financial Access to resolve cases efficiently, escalate risks when appropriate, and ensure customers can onboard and operate safely on the platform. This role is well-suited for someone who is detail-oriented, execution-focused, and excited to learn how risk management operates at scale in a fast-growing fintech environment.