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Rider Onboarding Associate

deliveroo.co.uk Logo

DELIVER

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Location:
United Kingdom , London

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Category:
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Contract Type:
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Salary:

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Job Description:

We're here to give our riders an unparalleled experience. There are thousands of Deliveroo riders in the United Kingdom and Ireland, and as we continue to grow, we work to create a great experience for riders. The Rider Operations Team is the foundation of our business. One of the most crucial roles they play is with regard to the sourcing and onboarding of our Riders to service the demands of our growing Restaurant, Grocery & Retail Partner, and Customer base. Deliveroo has experienced tremendous growth in the past year and with this growth have come challenges with ensuring that we always have the right amount of Riders on the roads at the right times and in the right places. We find Rider supply challenges in multiple locations and for multiple reasons. To solve this problem we are looking for an individual to join our Rider Engagement Team in the role of Rider Onboarding Associate (L2). As a Rider Onboarding Associate, you will be field based, on the ground, interacting with our Rider applicants directly and contributing to ensuring that our Rider Fleet is always well resourced in all areas and at all times.

Job Responsibility:

  • Field based, on the ground role, remote role with significant travel, ~9 months of the year
  • Travel to across UKI as required and carry out in-person Rider onboarding sessions
  • Representing the Deliveroo brand and Rider Operations Team at all times
  • Ensure supply of Riders in hard-to-supply areas is always sufficient
  • Plan effectively for peak / seasonal trading periods to ensure we stay ahead of demand
  • Work with the Supply Team to develop ways of working to accurately forecast Rider demand
  • Work with the Rider Onboarding Team to evolve and iterate Rider onboarding process
  • Become the ‘go-to’ and subject matter expert in all areas of the Rider onboarding process
  • Identify and work to resolve ‘paper cuts’ and blocks in systems and processes used
  • Work collaboratively with the Content & Engagement Team to add to Rider value proposition

Requirements:

  • Bachelor degree or equivalent experience in relevant space, tech, start up, food aggregator
  • A self-starter attitude that’s able to quickly adapt to changing processes and priorities
  • Responsible individual comfortable using own initiative and, at times, working solo
  • Ability to influence and work with multiple internal and external stakeholders
  • An empathetic attitude with strong listening and communication skills, Portuguese / Arabic
  • Familiarity with GSuite, Slack, Looker & Salesforce tooling.
  • Willingness to travel early, and late, in order to be self-sufficient when in the field.
What we offer:
  • All travel and accommodation expenses will be paid by the company when in the field.
  • Car allowance or equivalent
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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