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Rider Engagement Associate

United Arab Emirates, Dubai · Job Posted April 11, 2026
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Job Description

The Rider Engagement Associate will support the execution of rider commercial perks and partnerships, road safety initiatives, and seasonal engagement campaigns across the UAE. The role will grow to take ownership of specific workstreams related to these initiatives and will report directly to the Middle East Rider Engagement Manager.

Job Responsibility

  • Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo’s non-monetary rider proposition in the UAE
  • Support the creation and rollout of engaging rider communications and campaigns
  • Support the planning and execution of rider road safety programmes, including hosting workshops and collaborating with internal and external stakeholders such as local authorities and the Public Affairs team
  • Track and report on the success of initiatives (e.g. rider satisfaction and redemption rates)
  • Organise and execute in-person rider activities and events, such as rider Iftars during Ramadan and heat-relief campaigns during the summer months

Requirements

  • 1–3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement
  • Bachelor’s degree in Business, Marketing, Communications, or a related field
  • Strong written and verbal communication skills in English and Arabic
  • Ability & interest to craft clear and engaging communications for rider campaigns
  • Comfortable conducting market research and external outreach
  • Experience coordinating events, workshops, or engagement initiatives is a plus
  • Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus
  • Must hold a UAE Passport and Family Book

Nice to have

  • Experience coordinating events, workshops, or engagement initiatives is a plus
  • Experience in Canva or similar design tools as a plus

What we offer

  • Support with your visa and work permit process
  • Paternity and maternity benefits
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular social events
  • Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
  • Access to Headspace, a meditation and wellbeing app
  • Access to our Employee Assistance Plan
  • Life Insurance
  • 25 days annual leave
  • One day of paid leave per year to volunteer with a registered charity
  • Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country
  • Free Deliveroo Plus: free delivery and access to special offers
  • Breakfast, snacks and drinks available in our office
  • Twice monthly lunch allowance
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
  • Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
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