RHEL L1 Support Engineer

• System Monitoring & Incident Management: Monitor Linux servers
• Respond to alerts and basic incidents
• Perform initial troubleshooting for OS-level issues
• Log, update, and close tickets in the ITSM tool
• Basic Linux Administration: User and group management
• File system navigation, permissions, and ownership management
• Basic package installation and service restarts
• Managing logs and performing initial log analysis
• Performing health checks and preparing daily reports
• Patch & Update Support: Assist in OS patching and kernel updates
• Validate post-patching checks and system stability
• Backup & Recovery Assistance: Execute routine backup verification tasks
• Support L2 team in restoring files from backup tools
• Compliance & Security: Ensure servers adhere to basic security and compliance standards
• Apply standard hardening guidelines under supervision
• Collaboration & Escalation: Work closely with L2/L3 Linux engineers for issue escalation
• Coordinate with network, storage, and application teams when required

• Strong understanding of Linux fundamentals (RHEL/CentOS preferred)
• Hands-on knowledge of: Basic shell commands & scripting
• Systemctl, journalctl, and log analysis
• Partition and file system basics
• Familiarity with ticketing tools (ServiceNow/Jira/Remedy)
• Understanding of networking basics (TCP/IP, DNS, SSH)
• Ability to troubleshoot common L1 issues
• Good communication and documentation skills
• Bachelor’s degree in Computer Science, IT, or equivalent
• Minimum 2 years experience

Red Hat certifications (RHCSA) are an added advantage