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At CHANEL, we are seeking a highly organised and detail-oriented Reward Operations Specialist to support the effective delivery of our employee benefits offering. This role is central to ensuring that CHANEL’s reward operations are delivered with accuracy, consistency and a strong focus on employee experience. With a primary focus on benefits administration, you will manage day-to-day operations, provide support to employees, and ensure the integrity of relevant data and processes. You will also contribute to the ongoing evolution of our ways of working by demonstrating curiosity for technology, digital tools and emerging practices, including the potential application of AI within Reward operations.
Job Responsibility
Manage the end-to-end administration of employee benefits, including private medical insurance, service awards, cycle scheme and other programmes
Act as the primary point of contact for all employee benefits-related queries, ensuring a high level of service and responsiveness
Partner with external providers to ensure the smooth and efficient delivery of benefits
Monitor operations and proactively resolve issues to maintain service quality
Support employees in understanding and accessing their benefits
Ensure all interactions with employees are handled in a clear, professional and supportive manner
Contribute to a consistent and positive reward experience across the organisation
Produce and maintain accurate data relating to benefits participation and utilisation
Provide basic insights and reporting to support ongoing review of the benefits offering
Ensure completeness and integrity of all benefits-related data
Maintain and document benefit processes to ensure consistency and control
Identify opportunities to improve operational efficiency and reduce manual processes
Support the implementation of process improvements and enhancements
Maintain accurate data within HR systems, including Workday
Support the resolution of data discrepancies and system-related issues
Ensure the reliability and integrity of all reward-related data
Demonstrate curiosity for new technologies, digital tools and AI developments within HR and Reward
Identify opportunities to enhance operational efficiency through improved use of systems and automation
Contribute to the continuous evolution of Reward operations
Requirements
Experience in benefits administration or HR operations
Strong attention to detail and a high level of accuracy
Excellent organisational skills and ability to manage multiple priorities
Strong Excel capability to support data handling and reporting
Exposure to payroll processes
Strong communication skills, with a service-oriented approach
Intellectual curiosity and interest in technology and AI-driven ways of working
Experience with HR systems (Workday preferred, but not essential)
What we offer
Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts and Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones