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Social Value Portal Ltd Logo Social Value Portal Ltd · Human Resources

Reward Assistant

United Kingdom, Newcastle Upon Tyne · Job Posted May 16, 2026
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Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. This role will report to the Reward Manager and will be responsible for supporting the team in providing specialist support to the business. The role holder will work collaboratively with the wider People and Culture team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of tasks. This role is a 6-month FTC.

Job Responsibility

  • Act as first point of contact for salary and bonus queries, offering initial guidance and troubleshooting on process and HR technology
  • Supporting with systems testing as part of project and cyclical updates
  • Act as first point of contact for benefits and pensions queries – managing the benefits admin inbox
  • Maintaining records, ensuring data is up to date and accurate
  • Providing support to the reward and GM team on administrative tasks. Liaising with internal and external clients when needed
  • Coordinating the submission of benchmarking surveys and associated queries
  • Assisting with the preparation, checking and submission of data for payroll, system uploads, ad hoc data requests and calculations
  • Support with data audits and quality checks to ensure the integrity of HR data is maintained at an exceptional level
  • Build a strong working knowledge of systems and processes to drive system adoption and offer an efficient and high-quality service
  • Identify service issues, proactively proposing improvements and supporting the implementation of changes
  • Ad-hoc project work and involvement

Requirements

  • Exceptional customer service skills with a people centric mindset
  • Excellent communication skills both written and verbal at all stakeholder levels
  • Confident and flexible approach to taking on new tasks and projects
  • Ability to problem solve while maintaining a positive employee experience
  • Administrative experience with strong organization skills and an ability to effectively prioritize tasks and manage time effectively
  • Enthusiastic and ability to work as part of a team
  • Strong Excel skills
  • Accuracy and strong attention to detail and the ability to work across multiple data sources simultaneously
  • Experience of working in reward and/or GM is desirable but not essential, however, we are looking for someone who has an interest in reward and/or GM and is keen to learn more and develop within the team
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