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We are seeking a highly organized and detail-oriented administrative professional for a Review Officer position within the South Australian public sector. Based at a convenient Pirie Street location, this role sits within the Regulation team. You will be responsible for supporting the administration of the Motor Vehicles and Road Traffic Acts, specifically focusing on driver sanctions, offence records, and authorized processing. This is a fast-paced, process-driven position that requires a balance of high-volume phone-based customer service, meticulous record management, and strict policy adherence.
Job Responsibility
Manage high-volume inbound phone calls and email inquiries from internal and external stakeholders regarding regulatory sanctions
Maintain, record, and update critical offence and medical records accurately on the primary database
Administer processes related to driving offences, the Demerit Points Scheme, the Graduated Scheme, and the Mandatory Alcohol Interlock Scheme
Assist with basic investigations, conduct desktop research, and prepare accurate reports and correspondence
Requirements
Active Working with Children Check (WWCC)
Active National Police Check (NPC)
Customer Service Excellence
High Attention to Detail
Medical Administration Background (Highly Sought After)