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Review Management Lead

Philippines, Cebu City · Job Posted May 20, 2026
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Job Description

The ideal candidate brings deep hands-on experience with Google Business Profile review disputes, a data-informed mindset, and a passion for protecting and growing our clients' online reputations.

Job Responsibility

  • Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks
  • Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure
  • Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals
  • Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews
  • Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights
  • Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results
  • Establish scalable workflows, SOPs, and quality standards for the in-house review management function

Requirements

  • 3-5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline
  • Proven experience managing a team of at least three individuals in a remote working environment
  • Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes

Nice to have

  • Prior experience working with a third-party review management platform
  • Familiarity with Google Business Profile (GBP) administration at scale, including multi-location management
  • Background in digital marketing agency operations or client-facing account management

What we offer

  • Competitive compensation and benefits package
  • HMO coverage starting on Day 1
  • Paid time offs
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

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