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We are seeking a detail-oriented Review Case Manager to process Independent Review Organization (IRO) and Utilization Review (UR) appeals/requests from start to finish. This role is ideal for someone with strong analytical and writing skills who can ensure clinical determinations are accurate, complete, and compliant with applicable guidelines and regulations.
Job Responsibility:
Manage the full lifecycle of IRO and UR cases, from intake through final determination and closure
Review clinician determinations for accuracy, completeness, and alignment with clinical guidelines and regulatory requirements
Ensure all case documentation meets quality, audit, and compliance standards
Collaborate with clinicians, case managers, and regulatory clients to obtain and clarify required information
Identify and resolve discrepancies or gaps in clinical reviews and supporting documentation
Draft clear, concise, and well-structured decision letters, summaries, and case notes
Meet strict turnaround times and regulatory deadlines
Maintain accurate case tracking and documentation in internal systems
Contribute to quality assurance efforts and process improvement initiatives
Requirements:
Bachelor’s degree in healthcare administration, nursing, public health, or a related field or equivalent combination of education and relevant work experience
Clinical licensure (e.g., RN, LVN/LPN, or similar) preferred but not required
Strong analytical and critical thinking skills, particularly in reviewing clinical determinations
Excellent written communication skills with a high level of clarity and professionalism
Exceptional attention to detail and organizational skills
Ability to manage multiple cases and deadlines in a remote work environment
Familiarity with utilization review, appeals processes, and IRO workflows
Working knowledge of healthcare regulations and compliance standards
Background in healthcare appeals, utilization review, case management, or related expertise
Experience working with Independent Review Organizations (IROs) preferred
Experience reviewing clinical documentation for quality and completeness