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Reverse Supply Chain Business Analyst

United States, Redmond 60.00 - 65.00 USD / Hour · Job Posted March 19, 2026
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Job Description

This is a 3+ month hybrid role in Redmond, WA (2-3 days a week onsite) that could potentially extend up to 18 months. A global technology leader is seeking a Reverse Supply Chain Business Analyst to support the operational, contractual, and change management components of their programs. This role will oversee supplier coordination, contract management, and process optimization across the product end‑of‑life lifecycle. The ideal candidate is highly organized, comfortable influencing without authority, and experienced in managing change workflows, supplier relationships, and contract execution. You will work cross-functionally with engineering, operations, suppliers, and program stakeholders to ensure smooth execution of change requests, data accuracy, and ongoing improvement of our reverse supply chain systems.

Job Responsibility

  • Manage and continuously improve the change management system and workflows
  • Review, track, and process change requests using Azure DevOps (ADO)
  • Schedule and facilitate intro meetings for new change requests
  • ensure tasks progress to closure
  • Monitor, comment, and update ADO items including due dates, tasks, and feedback
  • Conduct manual reviews of submitted forms when automated flows break
  • validate accuracy and completeness
  • Prepare end-of-change documentation and summaries
  • ensure stakeholders are informed and aligned
  • Organize and run final stakeholder review meetings for change closures
  • Support regular feedback sessions regarding open, closed, and pending changes and program improvements
  • Pull, analyze, and generate reports from Azure DevOps and Excel
  • Maintain reporting on change request status, cycle time, backlog, and upcoming deadlines
  • Create program dashboards and improvement summaries using ADO queries and email communications
  • Support ongoing program operations, ensuring smooth communication and alignment between teams
  • Coordinate with cross-functional stakeholders to track deliverables and timelines
  • Maintain meeting rhythms, documentation, and follow-up action items
  • Influence teams and suppliers without direct authority to ensure program success
  • Engage with ITAD, magnet, and rare earth material recyclers and other third‑party suppliers
  • Manage supplier communications, expectations, and alignment on responsibilities
  • Support contract creation and modification using Icertis Contract Management System
  • Review and edit Statements of Work (SOWs), ensuring accuracy and removal of legacy information
  • Validate pricing, company details, and required terms before routing for approval
  • Collaborate with legal, procurement, and internal business owners throughout the contract lifecycle
  • Ensure proper documentation of product end‑of‑life disposition and supplier compliance

Requirements

  • 8+ years of experience in program management, supply chain operations, or reverse supply chain/ITAD
  • Strong understanding of supplier management and contract management processes
  • Proficiency with Microsoft tools: Excel (intermediate+), Word, Outlook, and Teams
  • Experience using Azure DevOps or similar work-tracking systems
  • Exceptional organizational skills and attention to detail
  • Ability to influence cross-functional teams without formal authority
  • Strong written and verbal communication skills for both technical and non-technical audiences
  • Ability to manage multiple deadlines, workflows, and stakeholder expectations
  • Familiarity with Circular Economy, IT Asset Disposition (ITAD), recycling, or reverse logistics industries

Nice to have

  • Experience using enterprise contract systems
  • Knowledge of change management methodologies

What we offer

  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
  • free online training through Aquent Gymnasium

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