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Reverse Logistics Specialist

United States, Baton Rouge · Job Posted March 22, 2026
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Job Description

The Reverse Logistics Specialist is responsible for managing the return, repair, refurbishment, and warranty processes for valve, instrumentation and automation products. This role ensures returned products are evaluated, documented, and processed efficiently while maintaining strong communication with customers, vendors, internal service teams, and operations. The successful candidate will help optimize reverse logistics processes to reduce costs, improve turnaround time, and maintain high customer satisfaction.

Job Responsibility

  • Coordinate and process all product returns including RMAs (Return Material Authorizations)
  • Inspect returned valves, instrumentation, and automation equipment to determine condition and disposition
  • Document return details in ERP or service management systems
  • Communicate with customers regarding return status, replacement timelines, and warranty eligibility
  • Work with engineering and service teams to assess returned products for root cause of failure
  • Identify warranty vs. non-warranty returns and coordinate resolution accordingly
  • Facilitate vendor returns and warranty claims with manufacturers
  • Coordinate with internal service teams or external vendors for repair/refurbishment of equipment
  • Track repair timelines and ensure compliance with quality and service standards
  • Manage parts replacement and service documentation
  • Evaluate returned components for potential reuse, refurbishment, or resale
  • Maintain accurate inventory records for returned and refurbished products
  • Support asset recovery initiatives to reduce operational costs
  • Coordinate with manufacturers, vendors, and suppliers on return authorizations and warranty claims
  • Ensure returned products are packaged and shipped according to vendor requirements
  • Analyze trends in product returns and failure modes
  • Work with quality and operations teams to identify opportunities for process improvement
  • Develop best practices to improve reverse logistics efficiency and reduce cycle time
  • Ensure proper documentation of all returns, repairs, and warranty claims
  • Maintain compliance with internal quality procedures and industry standards

Requirements

  • Associates’ or Bachelors degree in Supply Chain, Engineering Technology, Business, or related field
  • 2-5 years experience in reverse logistics, returns management, or service operations
  • Experience working with industrial valves, actuators, pumps, or automation equipment preferred
  • Excellent organizational and documentation skills
  • Ability to manage multiple tasks and prioritize work effectively
  • Strong communication and customer service skills
  • Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice to have

  • Familiarity with control valves, actuators, instrumentation, and flow control systems
  • Experience with RMA management and warranty processing
  • Knowledge of industrial repair processes or service operations
  • Understanding of quality systems and root cause analysis

What we offer

  • Employee Stock Ownership Plan (ESOP)
  • 401(K) Match
  • Competitive Pay
  • Medical, Dental and Vision Insurance Package
  • Employer Paid Life Insurance
  • Paid Time Off and Holiday Pay
  • Career Development Opportunities
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