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Reverse Logistics Operations Manager

United States, Irving 89200.00 - 120600.00 USD / Year · Job Posted July 03, 2026
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Job Description

The Supply Chain Operations Manager at T-Mobile is instrumental in overseeing and enhancing various facets of supply chain operations. This role involves leading reverse logistics operations at third-party logistics facilities, serving as a crucial liaison between T-Mobile and its vendors and suppliers, and independently managing strategic operational processes, issues, and escalations. The manager supports a range of initiatives from short to long-term, including special projects, integration of new technologies, and transformation activities. They drive continuous process improvements, ensure vendor performance quality, and facilitate the adoption of new systems and technologies. By collaborating with multiple teams across the organization, the Supply Chain Operations Manager develops and monitors programs that optimize operations and align with T-Mobile's strategic goals.

Job Responsibility

  • Leads operations at third-party logistics facilities to ensure seamless supply chain processes
  • Serves as a liaison between T-Mobile and its vendors and suppliers to enhance partnerships and resolve issues
  • Manages strategic operational issues and escalations independently to maintain continuous service excellence
  • Supports a range of initiatives from short to long-term, including special projects and transformation activities
  • Develops and monitors programs that align supply chain operations with T-Mobile's strategic goals
  • Drives continuous process improvements to optimize supply chain operations
  • Facilitates the adoption of new systems and technologies within supply chain operations
  • Holds suppliers accountable to contractual SLA commitments, proactively identifying performance gaps and driving resolution to ensure operational continuity

Requirements

  • Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
  • Analytical Thinking
  • Change Management
  • Demand Planning
  • Inventory Management
  • Operations Management
  • Problem Analysis
  • Project Management
  • Strategic Thinking
  • Supply Chain Management (SCM)
  • Supply Chain Operations
  • Vendor Management

Nice to have

  • Certified Supply Chain Professional (CSCP)
  • Project Management Professional (PMP)
  • 4-7 years Managing operations in supply chain, transportation, or distribution within a logistics environment
  • 4-7 years Leading vendor management and strategic supplier relationships
  • 2-4 years Implementing and managing new technologies or systems within supply chain operations

What we offer

  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs

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