Revere Room - Server

• Taking food and beverage orders
• retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications
• Prepare specific food items, table side
• Collect payments
• Assist in the maintenance of the restaurant area and equipment
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Ensure that standards are maintained at a superior level on a daily basis
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards
• Maintain complete knowledge of and strictly abide by state liquor regulations
• Maintain complete knowledge of VIPs as determined by Hotel & Club Members
• Maintain complete knowledge of correct maintenance and use of equipment
• Use equipment only as intended
• Maintain complete knowledge of P.O.S. and manual systems
• Complete opening side duties as assigned
• Check quality and amount of all restaurant stock and supplies using checklist
• Fold napkins
• Requisition all necessary supplies and transport from storeroom to restaurant
• Set tables according to service standards
• Set up all condiments and beverages according to service standards
• Ensure a sufficient supply of all silverware, glassware, and chinaware for service
• Prepare some cold food items
• Check cleanliness and condition of assigned station and service areas
• Set upside station with supplies and equipment
• Set up and check all equipment needed for table side service
• Follow up on special arrangements to ensure compliance
• Take guests’ food and beverage orders, utilizing suggestive selling techniques
• Record order of guest following departmental service procedures
• Input order into system and ensure transmission of food orders is verified by kitchen
• Communicate additional meal requirements and special requests to the kitchen
• Set up and check all equipment needed for table side service
• Prepare all Table Side dishes and drinks
• Check storage areas for proper supplies, organization, and cleanliness
• Legibly document orders when system is down and distribute food orders to kitchen
• Retrieve all alcoholic beverage items from bar and serve to guest
• Open and serve wine/champagne bottles in accordance with departmental standards
• Serve all food courses and non-alcoholic beverage items to the guest
• Anticipate guests' needs, respond promptly, and acknowledge all guests
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities
• Handle guest complaints following the six-step procedure
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Guide the activities of the assigned Server Assistant
• Present guest checks and process payments through the Cashier
• Adhere to payment, cash handling and credit policies/procedures
• Collect and report tips at the end of the assigned shift
• Complete closing side duties
• Properly store all reusable goods
• Breakdown all goods as specified in departmental standards
• Clean all equipment as assigned in the side duties
• Restock items for next service
• Marry and stock all condiments
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees
• All other duties as required

• Diploma/Some College or an equivalent combination of education and work-related experience
• Must have a current and valid Food Handler Certification
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
• Minimum 21 years of age to pour alcoholic beverages
• Minimum three years’ experience in restaurant service
• Must be able to perform job functions with attention to detail, speed, and accuracy
• prioritize, organize and follow-up
• be a clear thinker, remaining calm and resolving problems using good judgment
• follow directions thoroughly
• understand a guest’s service needs
• work cohesively with co-workers as part of a team
• work with minimal supervision
• maintain confidentiality of guest information and pertinent hotel data
• Ability to perform job functions with attention to detail, speed and accuracy
• ability to prioritize, organize and follow through
• ability to be a clear thinker, remain calm and resolve problems using good judgment
• ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders
• Ability to maintain good coordination
• ability to transport cases of received goods to the workstation
• ability to work an 8–12-hour shift in hot, noisy and sometimes close conditions
• ability to work with all products and food ingredients involved
• ability to use all senses to ensure quality standards are met
• ability to differentiate dates
• ability to operate, clean and maintain all equipment required in job functions
• ability to comprehend and follow recipes
• ability to perform job functions with minimal supervision
• ability to work cohesively with co-workers as part of a team
• Required to speak, read, and write English
• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
• Hotel operational exposure (i.e., F&B) is preferred
• Experience with a luxury or ultra-luxury property or brand is preferred

• Fluency in other languages
• Hotel operational exposure (i.e., F&B)
• Experience with a luxury or ultra-luxury property or brand

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