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ResMed Logo ResMed · IT - Administration

Revenue Technology Specialist

Malaysia, Kuala Lumpur · Job Posted February 18, 2026
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Job Description

In APAC, the Revenue Technology Specialist will report into the regional Revenue Technology lead and act as the primary day-to-day partner for the APAC commercial organisation. This role will work closely with B2B revenue (sales) teams in each country, commercial business partners, and global technology services (GTS) to support the development, implementation, and ongoing evolution of the revenue technology stack. The Revenue Technology Specialist will take an APAC view of the business, serving as the front door for commercial revenue technology requests and ensuring they are clearly understood, appropriately prioritised, and aligned with regional and global revenue strategy. The role will focus primarily on Customer Relationship Management (CRM), particularly Salesforce, with additional support for enablement and productivity platforms such as Seismic and other emerging technologies in the future.

Job Responsibility

  • Coordinates the intake and triage of APAC commercial revenue technology requests
  • Partner with business stakeholders to identify change needs, uncover underlying business problems, analyse requirements, assess impacts, and define clear success metrics
  • Facilitate requirement elicitation sessions, workshops, and user discussions
  • Translate business needs into clear, structured user stories with acceptance criteria
  • Partner with GTS teams to translate user experience and commercial requirements into high-level system design and solution approaches
  • Serve as a liaison between commercial teams and developers
  • Support backlog refinement and prioritisation activities
  • Validate requirements and solutions with business owners
  • Obtain stakeholder sign-off during sprint reviews and UAT phases
  • Identify cross-team and cross-market dependencies
  • Ensure clear, concise feature documentation is completed, maintained, and archived
  • Interpret regional and global revenue strategy into practical guardrails for day-to-day technology decisions

Requirements

  • 3+ years of experience working in a commercial-facing role such as sales operations, commercial excellence, revenue operations, business analysis, or CRM product support
  • 3+ years of experience working with enterprise CRM platforms, particularly Salesforce Sales Cloud
  • Experience partnering with sales teams and translating commercial requirements into technology-enabled solutions
  • Experience working in Agile delivery environments, including tools such as JIRA and Confluence
  • Strong ability to communicate effectively with both commercial and technical stakeholders
  • Comfortable working in a highly matrixed, regional environment across multiple countries
  • Ability to work independently, manage competing priorities, and escalate appropriately
  • Strong analytical skills with the ability to interpret data and present clear, fact-based insights
  • Proficient in Microsoft Word, Excel, and PowerPoint

Nice to have

  • Bachelor’s degree in Business, Information Technology, or a related field
  • Previous experience supporting B2B sales teams or revenue-generating functions
  • Experience in regulated or complex commercial environments (e.g. medical device, pharmaceutical, or health sciences)
  • Familiarity with sales enablement platforms (e.g. Seismic) and conversation intelligence or coaching tools (e.g. Gong)
  • Background in roles bridging commercial teams and technology, with a strong understanding of sales behaviours and workflows
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