Revenue Operations & Strategy Manager - Customer Success Job at Legora (New York City)

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Customer Success Manager

We are looking for an exceptional Customer Success Manager to join our growing t...

Location

Japan , Tokyo

Salary:

Not provided

Workato

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent
At least 5 years of experience in consulting, product management, or sales operations
Experience working directly with customers and retaining them
Knowledge of integration technology
Fluent in Japanese and English
Strong customer empathy and communication skills
Excellent problem-solving and analytical skills
Ability to work collaboratively in a fast-changing environment
Passion for automation and its business value
Excellent interpersonal, communication, and persuasion skills

Job Responsibility

Help our Japan team implement integration and automation solutions
Offer advice on market strategies, product adoption, and planning
Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases
Maintain strong business relationships with customers in Japan
Act as a trusted advisor on pricing, marketing, and sales
Work with executives to meet key objectives and measure success
Achieve revenue retention goals
Assess and prevent renewal risks
Conduct regular business reviews to align with customer goals and promote product growth
Handle any customer issues quickly and effectively

Business Manager

We are looking for a Business Manager position to join our growing team! Reporti...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

10+ years business management, customer success or account management experience
Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Highly skilled developing powerpoints and managing data in excel
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles

Job Responsibility

Lead the planning and implementation of major projects – including those in Business Operations, Enterprise Sales, Wholesale Sales, Customer Experience, Product Management and Carrier Relations
Efficiently manage multiple projects of varying sizes
Facilitate the definition of project goals, tasks, and resource requirements
resolve or assist in the resolution of conflicts within and between projects
Develop detailed project plans/methods to monitor and track progress
Ensure that all projects are delivered on-time, within scope and within budget
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Create and maintain comprehensive project documentation
Provide weekly reports on activities and project status
Build long-term, value-based relationships with decisionmakers and influencers to understand the business landscape and business trends

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Customer Success - EMEA - Strategic

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
Fluency in English
additional languages are an asset

Job Responsibility

Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Head of Global Revenue Operations

As Head of Global Revenue Operations, you will be the nervous system for Jeeves’...

Location

Mexico , Mexico City

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations / Sales Operations / Business Operations, with 3+ years in leadership
Fluent in Spanish & English, Portuguese is a significant plus given our Brazil footprint
Demonstrated success building the revenue systems and organizational structures required to scale companies in the $25M–$100M ARR band or $50M–$500M+ ARR band (or equivalently sized initiatives)
Fintech experience strongly preferred (payments (including stablecoin preferred), corporate cards, cross-border, lending). If fintech is not present, deep RevOps experience for high-growth B2B SaaS is required
Expert with HubSpot (admin), or equivalent CRM architectures (Salesforce) and the modern GTM stack (Outreach, ZoomInfo, Gong, etc.)
Strong analytics: SQL, data modeling, and comfortable building dashboards in Looker / Tableau / similar
Proven track record implementing automation and tooling that materially improve sales productivity and forecast reliability
Cross-functional operator with excellent partner skills — can translate finance/product constraints into commercial strategy
Comfortable leading change: building playbooks, setting governance and rolling out new processes globally

Job Responsibility

Strategy & Planning: Lead territory design, quota setting, comp and capacity planning across regions with differentiated GTM motions for LATAM, US and EMEA. Own quarterly and annual revenue planning and forecasting — drive improvements in accuracy and cadence. Define and operationalize KPIs across the funnel (CAC, LTV, churn, NRN, win rates, sales velocity)
Process & Governance: Architect and scale end-to-end revenue processes from lead → expansion → renewal to eliminate friction and drive conversion. Build and run deal desk governance, pipeline hygiene and forecast rigor that scale from tens to hundreds of millions in ARR. Partner with Finance on multi-currency billing, revenue recognition, credit terms and collections for cross-border customers
Systems & Data: Own CRM architecture (HubSpot) and the integrated GTM stack — ensuring automation, data integrity and self-service dashboards for reps, managers and execs. Build robust reporting, attribution and analytics using SQL and BI tools to inform GTM decisions. Drive automation that reduces admin overhead and increases rep productivity
Enablement & Execution: Lead Sales Enablement: playbooks, onboarding, territory rollouts and continuous coaching to lift quota attainment and reduce ramp time. Translate product, compliance and engineering constraints into executable GTM plans for complex fintech products (cards, payments, lending)

Fulltime

Head of Global Revenue Operations

As Head of Global Revenue Operations, you will be the nervous system for Jeeves’...

Location

Colombia , Bogotá

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations / Sales Operations / Business Operations, with 3+ years in leadership
Fluent in Spanish & English, Portuguese is a significant plus given our Brazil footprint
Demonstrated success building the revenue systems and organizational structures required to scale companies in the $25M–$100M ARR band or $50M–$500M+ ARR band (or equivalently sized initiatives)
Fintech experience strongly preferred (payments (including stablecoin preferred), corporate cards, cross-border, lending). If fintech is not present, deep RevOps experience for high-growth B2B SaaS is required
Expert with HubSpot (admin), or equivalent CRM architectures (Salesforce) and the modern GTM stack (Outreach, ZoomInfo, Gong, etc.)
Strong analytics: SQL, data modeling, and comfortable building dashboards in Looker / Tableau / similar
Proven track record implementing automation and tooling that materially improve sales productivity and forecast reliability
Cross-functional operator with excellent partner skills — can translate finance/product constraints into commercial strategy
Comfortable leading change: building playbooks, setting governance and rolling out new processes globally

Job Responsibility

Strategy & Planning: Lead territory design, quota setting, comp and capacity planning across regions with differentiated GTM motions for LATAM, US and EMEA. Own quarterly and annual revenue planning and forecasting — drive improvements in accuracy and cadence. Define and operationalize KPIs across the funnel (CAC, LTV, churn, NRN, win rates, sales velocity)
Process & Governance: Architect and scale end-to-end revenue processes from lead → expansion → renewal to eliminate friction and drive conversion. Build and run deal desk governance, pipeline hygiene and forecast rigor that scale from tens to hundreds of millions in ARR. Partner with Finance on multi-currency billing, revenue recognition, credit terms and collections for cross-border customers
Systems & Data: Own CRM architecture (HubSpot) and the integrated GTM stack — ensuring automation, data integrity and self-service dashboards for reps, managers and execs. Build robust reporting, attribution and analytics using SQL and BI tools to inform GTM decisions. Drive automation that reduces admin overhead and increases rep productivity
Enablement & Execution: Lead Sales Enablement: playbooks, onboarding, territory rollouts and continuous coaching to lift quota attainment and reduce ramp time. Translate product, compliance and engineering constraints into executable GTM plans for complex fintech products (cards, payments, lending)

Fulltime

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Revenue Operations & Strategy Manager - Customer Success

Job Description

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