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Legora Logo Legora · IT - Administration

Revenue Operations & Strategy Manager - Customer Success

United States, New York City 160000.00 - 200000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We’re hiring a GTM Operations & Strategy Manager, Customer Success to own the operating model, planning, and performance architecture of our post-sales motion. This is a data-driven, operator role. Success requires strong fluency in data structures, metrics design, and lifecycle models. You should be comfortable thinking in entities, relationships, states, and leading indicators — not just recommendations or frameworks. You will partner closely with CS leadership, RevOps, and Finance to ensure Customer Success runs as a predictable, scalable revenue engine.

Job Responsibility

  • Customer Success operating model
  • Data models, metrics & definitions (core responsibility)
  • Planning, capacity & performance management
  • Expansion & renewals motion design
  • Cross-functional alignment & execution

Requirements

  • 5–8+ years in CS Ops, GTM Ops, or RevOps
  • Demonstrated experience owning data models for a GTM or post-sales function
  • Strong comfort with: Account- and contract-level data, Lifecycle modeling, Capacity and planning models
  • Ability to define clear metrics and calculation logic
  • Track record of translating messy reality into operable systems

Nice to have

  • SQL or equivalent analytical fluency
  • Experience partnering closely with RevOps, Data, or Finance teams
  • Exposure to complex or technical B2B products
  • Startup or scale-up experience

What we offer

  • Comprehensive salary, benefits, and tools for success
  • Medical, dental, and vision coverage
  • Flexible paid time off plus company holidays
  • 401(k) with company match and automatic enrollment
  • Offers Equity
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